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Work Background
outlierAIProject Team Leads
Apr. 2023 - Dec. 2025South Korea, Seoul• Managed T&S moderation overseeing team performance, quality standards and policy compliance.
• Managed various LLM projects including Rubrics, RLHF, Model Evaluation and Data Annotation.
• Oversaw final delivery to clients, QA checks to ensure high quality outputs within tight deadlines.
Concentrix CRM Team Manager
May. 2021 - May. 2023Malaysia• Collaborated closely with Google Engineering team to meet business objectives and performance.
• Head auditor for Korean and English YouTube Trust & Safety teams, responsible for QA oversight.
• Led YouTube AI Developm
Concentrix Advisor - Customer Service, CRM
May. 2019 - May. 2021Malaysia• Moderated YouTube content under Trust & Safety policies for both KR and EN markets.
• Reviewed monetized live videos and comments, resolving policy issues raised by users.
• Supported video translation tasks and trained peers and new team members.
AppenAssociate (Remote Worker)
Sep. 2018 - Mar. 2019Gangnam-gu, Seoul, Korea- Evaluated Google search results, advertisements, web page contents and social media. - Transcription & Linguistic Recording, Translation, Data Collection,
West Suji Sanitarium (서수지요양원)Administrative Assistant
Sep. 2016 - Sep. 2018Korea- Maintained, developed and supported customer support service. - Took inbound calls, emails, meetings and input data into ICT systems. - Assisted in training new members of staff.
Samsung ElectronicsIntern
Jun. 2014 - Aug. 2014Chertsey, EU Headquarter- Closely worked in Finance, Sales and Marketing team. - Conducted supply chain analysis and core competency identification for Galaxy Tab S launch. - Leveraged networks of partner companies from software, media outlet, and computer application industries
AIESECBusiness Development Manager
Sep. 2013 - Sep. 2014London, United Kingdom- Team leader, trained and led 15 members to successfully meet our target sales. - Promoted AIESEC Volunteering & Internship programs to university students based in London. - Managed our very first education and employment program for London Youth Conference (LYC) hosted by AIESEC and JCI. - Founded very first ‘AIESEConnect’ networking event and invited various AIESEC Alumni’s. (http://www.facebook.com/pages/London-Youth-Conference-2013/115980718578057?ref=ts&fref=ts)
PwC UKIntern
Dec. 2012 - Jan. 2013Embankment Place- Worked in Financial Service and conducted financial audits for companies in India including DLKW Lowe, Ltd. - Monitored an in-depth analysis on the target's historical performance and financial position.
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