Kimberly Yoder is a dynamic Account Executive at Concentrix, where she leverages over a decade of experience in client management and strategic growth. Known for her innovative approach and keen ability to foster long-lasting client relationships, she consistently exceeds performance targets and drives revenue growth. Kimberly's leadership and strategic insights have been instrumental in securing high-profile accounts, contributing to Concentrix's reputation as an industry leader. Outside of work, she is a passionate advocate for women in business, mentoring young professionals and promoting diversity in the workplace.More...
Maria Lea Dawn Dela Cruz is a distinguished Lead Trainer in Communications at Amazon, where she has successfully spearheaded the development of foundational training programs for FBM, FBA, Feeds and Detail Page Correction. As an Amazon Seller and Customer Service expert, with experience in all comminication channels such as email, phone, and chat, she has consistently achieved high customer satisfaction rate. She also facilitated countless training and mentoring of both new hires and seasoned employees to excel in giving utmost seller and customer experience. Her expertise as an FBA Reimbursement and Email Case Manager Specialist has led to the recovery and reimbursements of over thousands in lost inventory for clients, Her strategic insights and leadership have been instrumental in driving Amazon's customer-centric initiatives, built and streamlined processes, solidifying her reputation as a transformative leader within the department.More...