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Network Power<100 people
Roles
💰100%
Investor & VC
🔥100%
Startup Founder
💸100%
Marketing
Geos
Work Background
LVH Global - Super Home ChartersTeam Lead
Aug. 2021 - Aug. 2025United States, New YorkCustomer Success & Client Experience
•Served as primary point of contact for VIP clients, resolving issues quickly and
ensuring exceptional satisfaction across all touchpoints.
•Translated complex service offerings into simple, actionable client instructions,
ensuring clarity and smooth execution.
•Delivered tailored presentations, walkthroughs, and proposals aligned with client
goals and expectations.
•Handled sensitive requests, escalations, and conflict resolution with a proactive,
solution-oriented approach.
•Onboarding, Implementation & Training
•Coordinated onboarding for premium clients and staff, ensuring accurate setup,
configuration, and documentation.
•Trained team members on operational procedures, best practices, and system
use.
•Managed cross-team handovers (operations, marketing, guest services) for
seamless project delivery.
Operations, Data & Financial Coordination
•Prepared performance and financial reports, identifying cost-saving and
efficiency opportunities.
•Monitored expenses, verified budgets, and optimized allocation across logistics
and staffing.
•Oversaw complex logistics coordination, including data accuracy, scheduling, and
service integrations.
Team Leadership
•Mentored junior staff, improving quality, decision making, and operational
efficiency.
•Oversaw daily workflows, ensuring consistency, accuracy, and adherence to high
service standards.
TETO SerbiaOffice Administration Manager
Dec. 2017 - Jan. 2021Serbia, PančevoSchedule meetings and appointments
•Organize the office layout and order stationery and equipment
•Maintain the office condition and arrange necessary repairs
•Organize office operations and procedures
•Ensure that all items are invoiced and paid on time
•Manage contract and price negotiations with office vendors, service providers
and office lease
•Manage office G&A budget, ensure accurate and timely reporting
•Provide general support to visitors
•Assist in the on boarding process for new hires
•Liaise with facility management vendors, including cleaning, catering and security
services
•Plan in-house or off-site activities, like parties, celebrations and conferences
•Organized international and domestic travel arrangements for up to 10 staff
members, including all transportation and hotel stays.
•Recording of working hours and correspondence with the accounting agency
Managed paper or electronic filing systems by recording information, updating
paperwork and maintaining documents.
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