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Work Background
Aspen Pharma GroupInformation Technology Manager
Feb. 2018East London, Eastern Cape, South AfricaPlanning, provision and management of all IT related technologies, assets, infrastructure, desktops, applications and communications. Definition and specification of IT related requirements and opportunities for both site related requirements and common group IT functions. Participation in the IT strategy formulation, prioritizing and implementation. Implementation and administration of IT Systems, technologies, telephony, communications and applications. Advise on and participate in continuous business process improvements. Process definition, mapping, documentation, enablement and communication are the primary output of this action. Manage service levels with both internal and group clients and service providers. Creating an efficient team competent to achieve the effective operation of the IT function in the factory. Responsible for the compliance of the IT function within the EL factory. Responsible for the initiation/participation, planning, design and implementation of all IT related projects for the EL site. Maintain and report on EL IT service operations Derive and manage IT Capex and Opex budget for the EL site.
Old Mutual Investment GroupBusiness Analyst
Nov. 2016 - Feb. 2018Cape Town Area, South AfricaThe role was to provide business and technical support for the Migration Program. This included participation, driving and sharing extensive experience with Migration Programs to fully understand the applications within the environment within a relatively short space of time. I had the following job specific deliverables; Analyzed past, present and future business environment. Analyzed business processes to determine problems, risks and opportunities for improvement. Reviewed processes and conducts process audits, as required. Designed new business processes. Worked with all levels of stakeholders on feasibility studies and establishing business and systems requirements. Formulated strategies and guidelines to improve the business environment. Consulted to management (both IT and business) on business procedures and policies. I was accountable for service delivery through own efforts. Individually accountable for managing own time, tasks and output quality. I made increased contributions by broadening individual skills. Collaborated effectively with others to achieve personal results. Experienced in working with remote teams off-site, dev team based in India. Worked closely with the systems analyst, analyst programmer, project support administrator, other Business Analysts and project/work delivery managers to design and implement the best possible solution within the constraints of the tools available. Facilitated the implementation of new or enhanced processes. Owned systems, user acceptance testing and implementation of changes or new applications. Investigated and defined requirements for business processes. Documented requirements including data modeling, interface layouts, data flows, screen and report layouts, etc. I tested systems and user acceptance and implemented changes or new applications. Ensured all testing protocols are adhered to. Rendered support and facilitated sessions for end-users, including training.
University of the Western Cape/Universiteit van Wes-KaaplandSenior Business Analyst
Mar. 2015 - Oct. 2016Cape townThe role (Senior Business Analyst) is within Strategy and Planning division of Information and communication services (ICS) of UWC. I was contracted due to a desire by the university to review its current Finance and HR systems in order to provide an assessment, recommendation as well as facilitating the process of implementing an enterprise resource planning tool for the university. This included a review of the assessment and recommendation that was presented to the university. I then completed a feasibility study on the various options; in consultation with Gartner, in order to benchmark and gain insight into best practice frameworks for Enterprise Resource Planning systems. The high level feasibility study that I conducted evaluated various systems; from 3rd party vendors as well as incumbent vendors currently supporting these systems, in order to address UWC’s express requirements and the current system’s critical issues. I then submitted a proposal for review and approval to the University’s ICT steering committee which has been approved for implementation. My role has also expanded to assist the university with other initiatives in order to support university’s daily operations. This includes being a primary interface between investment professionals, IT developers and vendors for the development and/or implementation of business applications for UWC. I liaise with relevant stakeholder management groups to prioritise project deliverables.
Sasol Technology IMSenior Business Analyst
Aug. 2006 - Jan. 2015RosebankI hold an Information systems degree (B.Com) from the University Of Western Cape, completed my Post-graduate studies with University of Pretoria (B. Com Hons Informatics). I currently hold a Consultant position at Sasol Technology. I have 7 years worth of experience in the consulting industry, having worked on a number of projects, implementing solutions in Consulting, Banking and also in Government. I have also attended a number of trainings in the financial services industry that include an overseas Analyst training in St. Charles, USA. My experience has gained me a good understanding of organisational backgrounds, structures and infrastructures. In the past positions that I have held, I had the chance to encounter the active roles in setting clear rules and transparency in the business environment.
SasolConsultant
Aug. 2006 - Jan. 2015The role was an anchor point for the Enterprise-wide Functional Business Information Consultant to engage with representatives from business units (BU) to: • Ensure that current ICT applications and services are effectively and optimally utilized /exploited within the BU for the various functions & departments within that BU to operate effectively and cohesively, • Ensure requirements for further enablement and optimization of business (including business processes and information) are correctly interpreted, defined and satisfied in line with both BU and Group IM strategies. A summary of additional responsibilities follows: As part of being a senior IM Specialist I am also required to: • Understand the overall Sasol value chain, and to have a detailed understanding of the value chain of the BU/Function (across the Sasol Enterprise) • Have business acumen and a sound understanding of the key drivers and strategic priorities of the BU • Be solutions focused with a proactive view on problem resolution and assisting difficult clients. • Deal with difficult users in assisting them resolve calls logged with the call centre and various vendors. • Ability to multitask and work under conditions of high stress with many complex ICT environmental impacts and challenges • Ensure that IM governance is working in the BU
FNB International BankBusiness Analyst
Jun. 2005 - Jul. 2006Johannesburg Metropolitan AreaThe role played was to understand the business and processes, to actively identify opportunities and problems within the area in turn translating these into new or enhanced processes by presenting a high level business solution ensuring quality by testing the solution and document. A summary of additional responsibilities follows: • Managing costs by identifying cost effective solutions • Build & optimize relationships, both, internally and externally • Document business requirements as per client requests at agreed timeframes • Understanding FNBIB end-to-end business processes • Actively participating in Projects and living the values of FNB. • Enhancing Processes
MeganConsultant
Jan. 2005 - Dec. 2006
AccentureAnalyst
Feb. 2003 - Jul. 2005I handled multiple roles on the various projects that I worked on, however generally as an analyst I was playing a key role in making sure that the overall project successfully met the client needs. This included: Analyzing and understanding client processes to ensure that the context and implications of change were understood by the clients and the project team Developing an understanding of how present and future business needs will impact the solution Identifying the sources of requirements and understanding how roles help determine the relative validity of requirements Working with the client to prioritize and rationalize the requirements Helping to define acceptance criteria for completion of the solution – Testing developed solutions
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