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Work Background
IBL Seafood HubHead of IT
Aug. 2024IBL Seafood Cluster (A division of IBL Together) – Supply Chain, Logistics, Warehousing, Manufacturing • Designing and implementing IT roadmap to align to group's business objectives, enabling scalability, compliance, and innovation across multiple operational units. • Reorganized IT and technology operations to strengthen governance, improve service delivery, and enhance support to internal stakeholders across logistics and manufacturing sites. • Increased ERP utilization and reduced system inefficiencies, driving a 10% improvement in operational efficiency through bug reduction, automation, and process streamlining.
OmnicomMarket IT Manager - Mauritius
Oct. 2023 - Dec. 2024Vacoas, Plaines Wilhems District, MauritiusIn line with OMC’s Strategic IT Re-alignment, IT operations were reorganized to address regional priorities. • Harmonized Mauritius IT operations with Omnicom’s global framework, driving consistency, accelerating regional program execution, and enhancing delivery speed and alignment.
RAPP Indian OceanHead of IT
Jun. 2022 - Dec. 2024Phoenix, MauritiusCentre of Excellence - A division of Omnicom Precision Marketing Group With OPMG’s Business Re-alignment, we had to reorganise to focus on regional issues. As well as the Head of IT role for the region, I also added the CISO requirements to my focus. • ISO 27001 Implementation & Alignment – Led the rollout and alignment of ISO 27001 across India, Malaysia, Mauritius, and Singapore, strengthening both internal and client trust in secured servicing capability, ensuring compliance, and safeguarding data integrity and security. • Global Endpoint Standardization – Coordinated technical projects to align 4,200+ endpoints to Windows 11 under Omnicom Precision Media Group (OPMG), delivering consistent security, compliance, and operational efficiency across the global ecosystem. Achieved completion in 4 months—two months ahead of the projected 6-month timeline. • Cloud-First & Security Transformation – Aligned agencies with a Cloud-First strategy while deploying Zero-Trust Network Architecture, SD-WAN, and consolidated SSO with domain integration, significantly strengthening security posture, scalability, and operational agility.
Hangar WorldwideHead of Global IT
Nov. 2019 - Dec. 2022Mauritius, MauritiusCentre of Excellence - A division of Omnicom Precision Marketing Group Oversaw IT operations, including the establishment of Hangar Worldwide’s Centre of Excellence and its integration within OmnicomGroup’s systems. Directed IT support for mergers & acquisitions, office setups, and relocations. Partnered with business leaders to analyze requirements across departments, translating them into technology roadmaps. Established IT systems to effectively support the execution of corporate and business strategies. • Helped achieve growth by 75% throughout the pandemic period by devising and deploying a Business Continuity Plan and Business Impact Analysis whilst assuring the business's effectiveness in terms of logistics and operations. • Achieved 95% SLA compliance by expediting support and operations, driving continuous process improvement and automation, and instilling IT discipline. Successfully implemented a ‘follow-the-sun’ service model across Hangar Worldwide sites in Costa Rica, Colombia, India, Mauritius, USA, and the UK, while ensuring full adherence to corporate governance standards. • Reduced operating expenses by 20% within the first year by streamlining procurement/management of IT budget/expenditure.
ABC FOODS (Chue Wing & Co. Ltd)Cluster IT Manager
Oct. 2017 - Oct. 2019MauritiusRevamped Network Infrastructure, eliminating latency and system failures in Business Operations. Re-engineered processes and operations whilst sourcing, crafting and implementing a new Cloud-based (Oracle NetSuite) ERP solution. • Negotiated a 30% budget increase with the Board of Directors to initiate the company's Digital Transformation, meeting the commitments we made to have a payback period within 2years. • Improved overall daily productivity by 3Hrs through digitalization and integration and interfacing of various systems with the ERP Solution. • Enhanced end-of-month account closure and real-time financial consolidation across enterprises, while providing the organisation with new data insights.
Parabole MauriceIT Manager
Jun. 2013 - Oct. 20172nd Floor | Emerald Park Centre | Trianon | Republic of MauritiusExecuted change with little impact on continuing activities, examples include ICT infrastructure consolidation and management under a single domain throughout the Group's operation in: Madagascar, Mauritius, Mayotte, France, and Reunion Island. Established and relocated Parabole Maurice’s Business Units around Mauritius and Rodrigues Island. • Lowered operating expenses by 40% over several years, while delivering business objectives and integrating new technologies through R&D. • Designed, sourced, and implemented new IPPBX and Call Centre Solutions throughout the Indian Ocean, reducing telecommunication costs throughout the group by 70%.
CSS CorpApplication Engineer
Jan. 2012 - Jun. 2013Ebene Mews, Ebene CybercityResponsibilities Served as Level 2 Application Engineer specializing in VoIP, coordinating technical resolutions with local and cross-border teams, the R&D division, and Alcatel-Lucent Business Partners across the EMEA region. Provided advanced troubleshooting, solution design, and technical support to ensure service quality and customer satisfaction. Key Contributions Redesigned the local lab’s operating workflow, improving equipment utilization, operational efficiency, and cross-team collaboration. Recognized with the “Extra Miler Award” by Alcatel-Lucent’s EMEA Support Team for outstanding contribution and innovation in lab workflow optimization.
One&Only Le Saint Géran Training AcademyIS Trainer
Oct. 2009 - Dec. 2011Identified, devised and implemented MQA Approved ICT courses as well as provided training and coaching.
One&Only Le Saint GéranIT Supervisor
Sep. 2008 - Jan. 2012As an IT Supervisor, I met increasing customer demand, improved guest experiences, and maintained costs within budget by scaling broadband connectivity and underlying infrastructure. It is important to highlight that I implemented ITIL, Business Continuity Plan, and Disaster Recovery Plan and helped cleared five red points on IT Audit. I also drove business performance optimization by improving mean time to support and achieve delivered office productivity training. Following are some of my key accomplishments from this position: • Awarded – Top 20 Employee of the year Dec 2011 • Awarded – Quarterly Award for Team Member Jun 2011 • Awarded – Quarterly Award for Team Member Mar 2010
Accenture (Mauritius) LtdAssociate Software Engineer
May. 2008 - Sep. 2008Member of Data Operations Team providing Backend Operations on SQL Server for a major client.
M-ITC LTDSystem Administrator
Oct. 2007 - Dec. 2007Administration on Linux and Windows 2003
Student Union University of Technology MauritiusAg President
Oct. 2005 - Oct. 2007University of Technology MauritiusStudent Union Executive Member. Founding Member of Mouvement Unitaire.
Sun Resorts LtdTrainee in IT
May. 2005 - Jul. 2005IS Department, Regional Office, Sun Resorts Ltd• Inventory of Software and Hardware • Verification of Microsoft Licenses • Cable Follow up for Golf Shop • Backup Management • Install and configure Microsoft Windows XP Professional and Microsoft Office as well as Antivirus Software on PCs and Laptops • Add clients to Novell Netware and Join Domain • Configure email in Outlook for Microsoft Exchange in Windows 98 and XP Troubleshooting of the following: • Broadband in rooms on ADSL Modems • Micros-Fidelio Equipments • Network where part of the network was down • PCs and Laptops as well as Repairs and Maintenance and user support • Identify network connection on switch in offices and check network access points
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