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Work Background
PT. Telkom Infrastruktur IndonesiaOfficer 3 Maintenance - Optima - QE | Access, Optima, Maintenance, QE, and Data Management
Aug. 2024Magelang Tengah, Central Java, IndonesiaI'm trusted and tasked to join Infranexia as part of Telkom’s Mobility Program, continuing my role with a focus on fiber infrastructure, network maintenance, and performance optimization following the company’s structural reorganization. - Oversaw and supported deployment of new fiber networks worth IDR 31B, and IDR 900M in maintenance operations across multiple regional sites.
- Supervised over 30 nodeB fiberization projects (total value >IDR 3B) and assisted in maintenance of 190+ nodeB (BTS) assets to ensure stable connectivity.
- Unified OLT alarm systems from several Telegram groups into one centralized platform using Python, Selenium, and Linux servers, improving response coordination.
- Automated ticket monitoring dashboards by integrating data from two internal apps using Python + Google Sheets scripts, cutting report generation time from 30–60 min to <1 min.
- Developed and deployed a KPI Underspec Bot, reducing underspec rates from 0.2% to below 0.1%, exceeding corporate performance thresholds.
- Maintained a Linux-based server supporting the OLT Alarm and KPI Bots, and introduced a cron-triggered auto-restart system, which cut downtime from 12–20 hours per week to near zero, even during frequent power outages.
- Supervised over 30 personnel, including internal staff and third-party contractors, ensuring efficient operations, service quality, and KPI compliance across multiple maintenance zones.
- Managed a monthly operational budget of IDR 13 million, strategically allocating resources to sustain network performance and maintenance activities across the region.
- Led initiatives to reduce fiber optic network disruptions through enhanced preventive maintenance and coordination efforts, resulting in a ~50% drop in incident rates within six months.
Telkom IndonesiaOfficer 3 Maintenance - Optima - QE | Access, Optima, Maintenance, QE and Data Management
Jul. 2023 - Aug. 2024Kota Magelang, Central Java, IndonesiaI was tasked in a fiber network infrastructure team as a Maintenance and Network Planning Officer. - Managed the maintenance and installation of over 100 OLTs and 400 card modules, valued at approximately $440,450 (~7.1 billion IDR), ensuring consistent network performance and achieving critical KPI targets above 100%.
- Optimized fiber cable distribution maintenance processes, reducing capex costs by 2.8% from 8.9 billion IDR to 8.7 billion IDR through detailed reviews and efficient resource management.
- Achieved a 4.32% reduction in fiber cable installation capex costs, lowering expenses from 29.7 billion IDR to 28.4 billion IDR by addressing inefficiencies during DRM and post-installation evaluations.
- Supervised and coordinated a team of 30+ personnel, including internal staff and third-party contractors, ensuring efficient operations and adherence to high service standards.
- Consistently maintained over 105% compliance with monthly KPI targets for active and passive devices, including GCUs, OLTs, ODCs, and ODPs, across the access network.
- Minimized service disruption losses for VIP clients by implementing proactive maintenance and rapid response strategies, achieving VIP ticket KPIs of 90–100% and sustaining high client satisfaction.
- Maintained an internal cloud-based Linux server supporting Alarm Bot for OLT.
Telkom IndonesiaOfficer 3 Sales Engineer - Data Analyst | Enterprise, Government, and Business
Sep. 2022 - Aug. 2023Magelang City, Central Java, IndonesiaHeld the role of Sales Engineer, primarily focused on data analysis to drive KPI achievement and enhance unit performance. - Analyzed sales and network data to identify potential business clients and opportunities, leveraging QGIS to create detailed geospatial maps of Telkom's network coverage and over 5,450 Points of Interest (PoIs) in Magelang, Temanggung, Wonosobo, Purworejo, and Kebumen regions.
- Monitored daily sales performance, ensuring KPI targets were met, which contributed to achieving 22.62 billion IDR (target: 21.53 billion IDR) in May 2023 (YTD).
- Compiled and presented weekly reports on potential and existing revenue, aiding management in tracking sales performance and identifying growth areas.
- Created and maintained comprehensive databases of potential and existing clients, facilitating seamless tracking of sales opportunities and client interactions.
- Assisted Account Managers in planning and preparing for client engagements by providing data-driven insights, technical materials, and strategic recommendations.
Team Collaboration and Efficiency
- Bridged communication between Account Managers and Sales Engineers by delivering data-driven recommendations for tailored solutions to Business Sector clients.
- Standardized daily sales reports, enhancing team efficiency and improving communication of progress across the sales team.
- Visualized key metrics and trends through geospatial maps and data dashboards, supporting strategic planning and enabling data-driven decision-making.
Telkom IndonesiaOfficer 3 Sales Engineer | Enterprise, Government, and Business
Sep. 2022 - Aug. 2023Kota Magelang, Central Java, IndonesiaMemegang peran sebagai Sales Engineer, dengan fokus utama pada analisis data untuk mendorong pencapaian KPI dan meningkatkan kinerja unit. - Menganalisis data penjualan dan jaringan untuk mengidentifikasi klien dan peluang bisnis potensial, memanfaatkan QGIS untuk membuat peta geospasial rinci dari jangkauan jaringan Telkom dan lebih dari 5.450 Titik Kepentingan (PoI) di wilayah Magelang, Temanggung, Wonosobo, Purworejo, dan Kebumen. - Memantau kinerja penjualan harian, memastikan target KPI tercapai, yang berkontribusi pada pencapaian 22,62 miliar IDR (target: 21,53 miliar IDR) pada Mei 2023 (YTD). - Menyusun dan menyajikan laporan mingguan mengenai potensi dan pendapatan yang ada, membantu manajemen dalam melacak kinerja penjualan dan mengidentifikasi area pertumbuhan. - Membuat dan memelihara database komprehensif untuk klien potensial dan yang sudah ada, memfasilitasi pelacakan peluang penjualan dan interaksi klien dengan lancar. - Membantu Account Manager dalam merencanakan dan mempersiapkan keterlibatan dengan klien dengan menyediakan wawasan berbasis data, materi teknis, dan rekomendasi strategis. Kolaborasi Tim dan Efisiensi -Menjembatani komunikasi antara Account Manager dan Sales Engineer dengan memberikan rekomendasi berbasis data untuk solusi yang disesuaikan bagi klien sektor Bisnis. -Menstandarisasi laporan penjualan harian, meningkatkan efisiensi tim dan memperbaiki komunikasi kemajuan di seluruh tim penjualan. -Memvisualisasikan metrik dan tren utama melalui peta geospasial dan dasbor data, mendukung perencanaan strategis dan memungkinkan pengambilan keputusan berbasis data.
Telkom IndonesiaTrainee | GPTP (Great People Trainee Program) Batch XV
Jul. 2022 - Aug. 2022Indonesia- Completed a 1.5-month intensive training program conducted by the Indonesian Air Force (TNI AU), Army (TNI AD), and Telkom Indonesia's mentors. - Gained skills in time management, discipline, teamwork, and team building through structured military-style training and corporate mentorship. - Acquired foundational knowledge about Telkom Indonesia's operations and corporate culture. - Developed resilience, adaptability, and leadership skills in a highly demanding training environment.
Central Bureau of StatisticsCoordinator | Statistics Integration, Processing, and Dissemination Section (IPDS) / IT-Data Coord.
Aug. 2020 - Mar. 2021Pohuwato, Gorontalo, IndonesiaServed as the section lead, managing staff-level responsibilities alongside managerial and coordination tasks, overseeing an annual budget of approximately 2 billion IDR, and supporting IT-related projects. IT and Data-Driven Projects:
- Continued managing the onsite Windows Server and local IT infrastructure, ensuring seamless operations for 15+ office computers and 10 laptops.
- Processed 2020 Census data for Pohuwato Regency, covering 80,000+ residents across 70+ villages (Desa) and 300+ hamlets (Dusun). Tasks included data entry, cleaning, validation, and final serving for government use.
- Led a team of 40+ people to prepare mapping of Pohuwato Regency down to its 300+ hamlets, including procuring and printing maps, data collection, processing, cleaning, and serving results.
- Coordinated the 2020 Census field data collection, ensuring accurate representation of Pohuwato's population and administrative regions. Management and Coordination:
- Developed and executed operational budgets and work plans, ensuring 100% budget utilization and completion of all annual targets.
- Participated in the 2020 National Census as a committee member, field instructor, and supervisor.
Infographic and Content Design:
- Delivered 15 infographic projects with high reliability.
- Designed the 2021 Pohuwato Regency in Figures publication, completed four months ahead of schedule, used for government planning and decision-making.
- Designed 2020 Pohuwato Subdistricts in Figures, contributing to a 36% increase in publication views on the agency’s website.
- Reviewed employee designs for digital content, increasing user engagement on social media platforms.
- Collaborated with a printing company, achieving a 14% cost reduction on printing expenses.
Badan Pusat StatistikCoordinator | Statistics Integration, Processing, and Dissemination Section (IPDS) / IT-Data Coord.
Aug. 2020 - Mar. 2021Pohuwato, Gorontalo, IndonesiaMenjabat sebagai koordinator seksi, mengelola tanggung jawab staf sekaligus tugas manajerial dan koordinasi, mengawasi anggaran tahunan sekitar 2 miliar IDR, serta mendukung proyek-proyek terkait IT. Proyek IT dan Berbasis Data: - Mengelola server Windows lokal dan infrastruktur IT kantor, memastikan kelancaran operasional untuk lebih dari 15 komputer kantor dan 10 laptop. - Mengolah data Sensus Penduduk 2020 untuk Kabupaten Pohuwato, mencakup 80.000+ penduduk di lebih dari 70 desa dan 300+ dusun. Tugas meliputi entri data, pembersihan, validasi, dan penyajian akhir untuk keperluan pemerintah. - Memimpin tim beranggotakan 40+ orang untuk mempersiapkan pemetaan Kabupaten Pohuwato hingga tingkat dusun (300+ dusun), termasuk pengadaan dan pencetakan peta, pengumpulan data, pengolahan, pembersihan, dan penyajian hasil. - Mengoordinasikan pengumpulan data lapangan Sensus Penduduk 2020, memastikan representasi akurat populasi dan wilayah administratif Kabupaten Pohuwato. Manajemen dan Koordinasi: - Mengembangkan dan melaksanakan anggaran operasional dan rencana kerja, memastikan pemanfaatan anggaran 100% dan pencapaian semua target tahunan. - Berpartisipasi dalam Sensus Penduduk 2020 sebagai anggota panitia, instruktur lapangan, dan pengawas. Desain Infografis dan Konten: - Menyelesaikan 15 proyek infografis dengan tingkat keandalan tinggi. - Merancang publikasi Pohuwato dalam Angka 2021, selesai empat bulan lebih awal dari jadwal, digunakan untuk perencanaan dan pengambilan keputusan pemerintah. - Merancang publikasi Kecamatan dalam Angka 2020 Kabupaten Pohuwato, berkontribusi pada peningkatan 36% jumlah tampilan publikasi di situs web instansi. - Meninjau desain konten digital dari staf, meningkatkan keterlibatan pengguna di platform media sosial. - Bekerja sama dengan perusahaan percetakan, mencapai pengurangan biaya pencetakan sebesar 14%.
Central Bureau of StatisticsStaff | Statistics Integration, Processing, and Dissemination Section (IPDS) / IT-Data Staff
Mar. 2018 - Jul. 2020Pohuwato, Gorontalo, IndonesiaAssists the section lead for Statistics and Design projects. Also, supports the other section's projects (occasionally represents as co-lead on various occasions). - Managed and optimized IT systems, including Windows Server and Windows-based hardware, ensuring high performance and reliability for one onsite server with dual storage systems (backup and operational).
- Oversaw procurement, maintenance, and troubleshooting for approximately 15 computers and 10 laptops, ensuring continuous functionality.
- Designed, implemented, and maintained the LAN network, enabling secure connections to onsite and remote servers via a VPN-protected internal network and firewall.
- Researched and secured the most reliable internet provider to ensure seamless server connectivity and operational efficiency.
- Assisted the section lead for Statistics and Design projects, and supported other section projects, occasionally representing as co-lead.
- Spearheaded the design for the 2020 National Census event, contributing to a 200% increase in the first-phase target.
- Designed 10 infographics and assisted in the creation of the 2020 Pohuwato Sub-Districts Infographics, which won second place for best publication in the annual meeting.
- Visualized over 100 graphs using Excel with primary and secondary data for various publications, improving data accessibility.
-Managed data from approximately 6 major surveys and 8 minor surveys annually, totaling over 5000 pages and 8000 rows of data, ensuring statistical accuracy and compliance with national standards.
-Published around 15 statistical books annually, delivering actionable insights for policymakers and -stakeholders.
-Led 100% completion of various statistics projects, ensuring timely and reliable delivery.
Badan Pusat StatistikStaff | Statistics Integration, Processing, and Dissemination Section (IPDS) / IT-Data Staff
Mar. 2018 - Jul. 2020Pohuwato, Gorontalo, IndonesiaMendampingi kepala seksi dalam proyek Statistik, ITdan Desain, serta mendukung proyek-proyek di seksi lain (sesekali bertindak sebagai wakil ketua dalam berbagai kesempatan). - Mengelola dan mengoptimalkan infrastruktur TI, termasuk Windows Server dan perangkat keras berbasis Windows, memastikan keandalan tinggi untuk server lokal dengan sistem penyimpanan ganda (backup dan operasional). - Mengawasi pengadaan, pemeliharaan, dan pemecahan masalah untuk sekitar 15 komputer dan 10 laptop, memastikan fungsionalitas tanpa gangguan dan waktu henti minimal. - Merancang dan memelihara jaringan LAN yang aman, memungkinkan koneksi stabil ke server lokal dan jarak jauh melalui jaringan internal yang dilindungi VPN dan firewall. - Melakukan penelitian untuk mengidentifikasi dan mengamankan penyedia internet paling andal, memastikan konektivitas server yang lancar dan efisiensi operasional. - Bekerja sama dengan kepala seksi pada proyek Statistik dan Desain, mendukung inisiatif seksi lain, dan kadang-kadang bertindak sebagai wakil kepala proyek. Memimpin desain untuk kegiatan Sensus Penduduk 2020, mencapai peningkatan 200% pada target fase pertama. - Membuat 10 infografis dan berkontribusi pada Infografis Kecamatan Pohuwato 2020, yang meraih juara kedua sebagai publikasi terbaik pada pertemuan tahunan. - Menghasilkan lebih dari 100 grafik menggunakan Excel, memanfaatkan data primer dan sekunder untuk berbagai publikasi guna meningkatkan interpretasi dan aksesibilitas data. - Mengolah dan memvalidasi data dari sekitar 6 survei besar dan 8 survei kecil setiap tahun, dengan total lebih dari 5000 halaman dan 8000 baris, memastikan kepatuhan terhadap standar statistik nasional. - Menerbitkan sekitar 15 buku statistik setiap tahun, memberikan wawasan yang dapat ditindaklanjuti bagi pembuat kebijakan dan pemangku kepentingan, serta memastikan penyelesaian 100% dari berbagai proyek statistik sesuai tenggat waktu yang ketat.
Central Bureau of StatisticsIT Intern in Indonesia's Central Bureau of Statistics
Nov. 2017 - Feb. 2018Jakarta, IndonesiaDirectorate of IT Projects – Computer Hardware Management - Collaborated with a team of 5 to map the agency's computer and network infrastructure.
- Reconfigured, repaired, and delivered over 40 computers and their networks, along with more than 15 printers, across 7 floors in 2 office locations.
- Conducted thorough hardware testing to ensure operational readiness prior to deployment.
- Managed inventory by maintaining accurate records of hardware assets and addressing any discrepancies.
- Provided technical troubleshooting and on-site support for hardware and network issues.
Badan Pusat StatistikIT Intern in Indonesia's Central Bureau of Statistics
Nov. 2017 - Feb. 2018Jakarta, IndonesiaDirectorate of IT Projects – Computer Hardware Management -Bekerja sama dengan tim beranggotakan 5 orang untuk memetakan infrastruktur komputer dan jaringan di BPS. -Melakukan rekonfigurasi, perbaikan, dan distribusi lebih dari 40 komputer beserta jaringannya, serta lebih dari 15 printer di 7 lantai di 2 lokasi kantor. -Melaksanakan pengujian perangkat keras secara menyeluruh untuk memastikan kesiapan operasional sebelum diterapkan. - Mengelola inventaris dengan menjaga catatan aset perangkat keras yang akurat dan menangani setiap ketidaksesuaian. - Memberikan dukungan teknis troubleshooting dan bantuan di lokasi untuk masalah perangkat keras dan jaringan.
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