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UnispacePrincipal, Client Relations & Development | Unispace | Australia
May. 2023Melbourne, Victoria, AustraliaExecutive leader accountable for strategic client partnerships, account growth and the integration of strategy, design and delivery to shape high performing environments across commercial, institutional and corporate portfolios. A high level integrator and trusted adviser to C-Suite and executive stakeholders, influencing business decisions, portfolio direction and long term value. Core Responsibilities: • Lead client engagement, account strategy and relationship development across local, national and global portfolios. • Drive growth through strategic partnerships, sector insights, opportunity shaping and market influence. • Oversee integrated strategies across design, feasibility, pre-contracts, delivery and post-occupancy. • Lead, mentor and align multidisciplinary, cross-functional and geographically dispersed teams to deliver high value outcomes. • Strengthen commercial performance, governance, client retention, brand positioning and pursuit strategy. • Embed CX, UX, ESG and performance metrics to enhance experience, efficiency and client value. Key Achievements | Impact: • Increased repeat business by ~35% through trust based partnerships and full lifecycle engagement. • Improved bid conversion from ~30% to ~55% by elevating pursuit strategy, storytelling and market intel. • Grew opportunity pipeline by ~30%, securing higher value projects (~35% uplift in average project value). • Enhanced client experience and differentiation through integrated CX | UX, ESG and post-occupancy measures. • Drove cross functional alignment across BD, Strategy, Design, Pre-Construction and Delivery for sustained growth. • Recognised as a trusted adviser to executive stakeholders, strengthening account longevity and strategic positioning. Unispace designs and delivers human centred environments that elevate performance, connection and business outcomes. www.unispace.com
DexusDexus State Lead VIC | SA | WA (PDG)
Mar. 2022 - May. 2023Melbourne, Victoria, AustraliaSenior Executive driving workplace, capital works and precinct upgrades across a high value national property portfolio. Accountable for program leadership, workplace transformation, stakeholder engagement and delivery governance across workplace, commercial, mixed-use and precinct environments. Operated as a key client interface and integrator, ensuring alignment to asset strategy, investor value and tenant experience. Core Responsibilities: • Led workplace, precinct and capital works programs across VIC, SA & WA (~$80M p.a.). • Oversaw end to end project strategy - planning, design, procurement, delivery & handover. • Led a national dispersed senior project management team, driving efficiencies, capability, consistency and delivery excellence. • Strengthened governance, PMO standards, risk management and commercial performance. • Elevated stakeholder, tenant and community experience through design led solutions. Key Achievements | Impact: • Delivered 80+ workplace, retail and amenity upgrades, achieving 95%+ schedule adherence. • Secured ~$200M in procurement packages, delivering measurable cost efficiencies. • Improved delivery timelines by ~15% through process optimisation and team uplift. • Uplifted tenant and precinct experience at 80 Collins & Rialto, enhancing asset value and brand. Dexus is one of Australia’s leading fully integrated real estate groups, managing a diversified $44.3B portfolio across office, industrial, retail and healthcare assets - recognised for delivering superior, sustainable and experience led environments. www.dexus.com
ColliersAssociate Director, Project Leaders VIC
Mar. 2021 - Mar. 2022Melbourne, Victoria, AustraliaIn this senior leadership role, I was accountable for strategic growth, market positioning and delivery excellence across workplace, commercial, government and education portfolios. I led business development, client advisory and program oversight to expand Colliers’ footprint, secure long term partnerships and strengthen service capability. Core Responsibilities: • Led business development and sector strategy, increasing market presence and revenue. • Directed end to end delivery of workplace and capital works programs, ensuring quality, governance and profitability. • Built trusted, long term client relationships that enabled multi-site and multi-year portfolio engagements. • Mentored cross functional and geographically dispersed teams, aligning to Colliers’ high performance culture and delivery standards. • Represented Colliers in executive pursuits, negotiations, industry engagement and client advisory forums. Key Achievements | Impact: • Expanded the VIC Project Leaders division through new client acquisition and enhanced delivery services. • Improved bid conversion rates to ~55% (from ~30%) by sharpening pursuit strategy and value led solutioning. • Grew revenue pipeline and secured repeat business through strengthened client engagement and advisory. • Delivered workplace and fit-out projects against immovable lease expiries for national portfolios (Macquarie, Victorian Planning Authority, Gentrack, Franklin Templeton). • Improved executive reporting and decision making speed by ~20% through enhanced governance and portfolio reporting. • Improved reporting transparency through governance framework creation. • Built and scaled local delivery teams, uplifting capability, consistency and client satisfaction. Colliers is a global professional services and investment management firm operating across 60+ countries, managing $50B in assets and known for accelerating client success through entrepreneurial leadership and performance led culture. www.colliers.com
JLLSenior Project Manager JLL PDS
Mar. 2017 - Mar. 2021Melbourne, Victoria, AustraliaLed national workplace and capital works programs across government, corporate and education portfolios, delivering high value outcomes through governance, stakeholder leadership and program excellence. Operated as a trusted advisor to C-Suite and executive stakeholders, shaping strategy, de-risking delivery and strengthening long term value. Core Responsibilities: • Directed multi-site programs (20-30+) concurrent projects across workplace and capital portfolios, aligning to client business and compliance requirements. • Built and led cross functional teams and consultant groups, driving a high performance and solutions focused culture. • Strengthened PMO governance, reporting and assurance to improve visibility, risk mitigation and decision making. • Converted single site projects into multi-year portfolios through strategic advisory and value led client engagement. • Represented JLL with C-Suite and board level stakeholders, shaping early stage strategy and commercial decision making. Key Achievements: • Expanded the Department of Treasury & Finance (DTF) account into a national multi-site portfolio, embedding PMO frameworks to improve assurance and delivery consistency. • Delivered ANZ’s national retail value engineering rollout, achieving ~$6-8M in savings through sequencing and procurement optimisation. • Directed Services Australia (SA) national governance framework, improving delivery efficiency and reporting transparency and excellence. • Drove repeat business and client advocacy through proactive care, communication clarity and stakeholder alignment. About JLL: JLL is a global leader in real estate and Project & Development Services, delivering strategy, design, development and delivery solutions for corporate, government and institutional clients. www.jll.com
LendleaseDesign Project Manager
May. 2008 - Dec. 2009Melbourne, Victoria, AustraliaDelivered major workplace, commercial, civic, health and mixed-use projects, leading multidisciplinary teams across complex, high value environments. Partnered with clients and stakeholders to align design, commercial, technical and delivery outcomes. Core Responsibilities: • Led design management, stakeholder coordination and end to end delivery across 5-15 concurrent projects. • Directed consultants, contractors and internal teams across feasibility, design, procurement and delivery. • Managed governance, scope, budgets, risk and compliance to ensure quality and timely outcomes. • Balanced design excellence with commercial, operational and sustainability requirements. • Built strong relationships across government, cultural institutions, developers and commercial clients. Key Achievements | Impact: • Delivered $250M+ in civic, workplace, health, retail and precinct projects. • Delivered The Gauge (6-Star Green Star workplace) one of Melbourne’s first, integrating ESD innovation. • Involved in the Melbourne Recital Centre & MTC Theatre Complex project, resolving acoustic, facade and structural challenges. • Contributed to Box Hill Hospital Redevelopment, improving functionality and user outcomes. • Delivered complex upgrades in live environments incl. Melbourne Central Redevelopment with zero disruption. • Delivered national workplace & retail rollout programs for ANZ and Telstra to immovable timelines. • Achieved 90%+ stakeholder satisfaction and strong repeat business through trusted relationships. About Lendlease: Global integrated property and investments group delivering precincts, workplaces and infrastructure shaping cities and communities. www.lendlease.com
LendleaseStakeholder Engagement Manager
Dec. 2006 - May. 2008Melbourne, Victoria, AustraliaThe Gauge LL HQ • Managed stakeholder engagement initiatives to foster collaboration and communication. • Led change management processes to ensure smooth transitions during project phases. • Delivered one of Melbourne’s first 6-Star Green Star workplaces, emphasizing best practice ESD. • Supported post-occupancy excellence to enhance user experience and sustainability.
LendleaseProject Advisory Consultant
Jul. 2005 - Dec. 2006Melbourne, Victoria, AustraliaBox Hill Redevelopment Masterplan • Provided strategic advisory services for the Box Hill Hospital Redevelopment project, ensuring alignment among stakeholders. • Facilitated communication and collaboration between project teams and construction delivery to enhance project outcomes. • Leveraged expertise in stakeholder management to navigate complex project dynamics and drive successful execution.
LendleaseProject Development Manager
Jul. 2004 - Jul. 2005Melbourne, Victoria, AustraliaVictoria Harbour Precinct Development • Shaped the vision for the Victoria Harbour Precinct, integrating cultural significance with innovative workplace design. • Delivered impactful public art projects that enhanced community engagement and stakeholder satisfaction. • Fostered strong relationships with diverse stakeholders to ensure alignment with project goals and community needs.
LendleaseRetail Project Manager
Dec. 2002 - Jul. 2004Melbourne, Victoria, AustraliaMelbourne Central Redevelopment • Managed the Melbourne Central Redevelopment project, focusing on retail and tenancy transformation. • Coordinated complex interfaces between leasing, design and construction in a live environment. • Directed the design and delivery of retail tenancies, ensuring alignment with project goals. • Developed strong relationships with stakeholders to facilitate seamless project execution.
LendleaseProject Manager
Mar. 2001 - Dec. 2002Melbourne, Victoria, AustraliaANZ & Telstra Rollout Program Corporate Workplace & Banking Fit-outs - Delivered national rollout programs for ANZ and Telstra, balancing stakeholder management, design vision, compliance and cost efficiency.
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