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Work Background
DreamportOutbound Sales Agent
Mar. 2025United States• Manage full sales cycle for lead generation by identifying, contacting, and qualifying new B2C and B2B leads through cold calling, email outreach, and follow-up campaigns. • Directly responsible for generating new business for the company by driving new business acquisition. • Build and nurture a robust sales pipeline by effectively managing prospective clients from initial contact to scheduling consultations and demos. • Conducting effective needs-based selling by understanding client needs and tailoring solutions to align with Dreamport's travel solutions' business goals or personal preferences. • Maintain meticulous CRM records by ensuring data accuracy, which is crucial for tracking conversions and forecasting sales. • Collaborate with senior sales executives, playing a role in closing significant deals by providing qualified leads that contribute to high-value deal closures • Consistently exceed monthly lead generation goals by a significant margin (74% on average) with high call-to-purchase conversion rate.
ConcentrixCustomer Service Advisor
Oct. 2024 - Feb. 2025Accra, Greater Accra Region, Ghana• Responded promptly to customer inquiries via phone, email, and chat, ensuring a positive experience. • Assisted customers with product-related questions, troubleshooting issues, and providing solutions. • Handled customer complaints efficiently, escalating issues to the relevant departments when necessary. • Collaborated with senior advisors and team members to resolve escalated issues effectively. • Engaged in continuous learning and development to enhance service delivery and product knowledge. • Maintained a comprehensive understanding of the company's products or services to assist customers with accurate information, recommendations, and solutions. • Managed and resolved customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction. • Achieved and exceeded performance targets and key performance indicators (KPIs).
Pskyland Developers LimitedConstruction Project Coordinator
Mar. 2023Accra, Greater Accra Region, Ghana• Oversee construction projects and make sure they meet technical specifications. • Ensure that construction projects are completed within planned cost and time. • Maintain accurate records of material and labor costs incurred in the construction process. • Monitor the progress of the construction work and the performance of subcontractors on the site. • Organise and lead meetings with site workers and subcontractors on behalf of the project manager. •Convey messages from the site manager or major stakeholders to contractors and subcontractors. • Report on the progress of the project and the performance of the contractors to the project manager. • Assist the manager in preparing reports to be submitted to stakeholders by providing necessary information on the progress of the business.
Cassius Healthcare LimitedCold Caller Sales Representative (Remote)
Mar. 2023 - Sep. 2024Leeds, England, United KingdomConducted outbound sales efforts by identifying potential residents or their families in need of care home services through cold calling, email and follow-up campaigns.
Initiated outbound calls to prospective clients using prepared scripts or talking points by building rapport and established a friendly, empathetic tone to make prospects feel comfortable and open to discussion as well as overcame initial objections and resistance to speaking with a salesperson.
Actively listened to understand the specific care needs, concerns, and preferences of the potential resident and their family by asking probing questions to gather relevant information about their current living situation, health status, social needs, and any challenges they are facing.
Clearly and concisely articulated the benefits and unique selling points of Cassius healthcare ltd, tailoring the message to the prospect's identified needs.
Efficiently managed a call schedule and ensured timely follow-up on promising leads who could not commit to an immediate appointment.
Accurately documented all interactions, including call outcomes, notes on prospect needs, next steps, and scheduled appointments within the Customer Relationship Management (CRM) system.
Consistently achieved and exceeded call volume, appointment setting, and lead qualification targets (KPIs) by an average of 80% monthly.
Provided regular reports to management on call activity, conversion rates, and any challenges or trends observed during calls.
Research Ghana LimitedCompany Owner
Jan. 2020Accra, Greater Accra, Ghana
Daakye Pension Trust LTDData and Compliance Officer
Jan. 2020 - Feb. 2023Accra, Greater Accra, Ghana• Created and coordinated proper reporting channels for compliance issues. • Planned, implemented, and oversaw risk-related programs. • Validated retirement benefits/claims before the approval stage for payment. • Coordinated with federal and state regulators such as the Ghana Revenue Authority (GRA, National Pensions Regulatory Authority (NPRA), and Social Security and National Insurance Trust (SSNIT) • Withdrew individual retirement funds paid out and recorded for future references. • Issued individual and establishment statements of retirement accounts both per request and for benefit processing. Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization. • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis. • Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies. • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations. • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment. • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases. • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly. • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies. • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity. • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals. • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Daakye Pension Trust LimitedMarketing and Customer Service Officer
Jan. 2019 - Dec. 2019Achimota,Grea Accra• Educated customers on pension trust schemes and the need to have one. • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. • Streamlined communication between customers and internal departments for timely issue resolution. • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels. • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. • Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure. • Contributed to the achievement of departmental targets by meeting key performance indicators consistently. • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently. • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality. • Communicated with clients regarding account services, statements, and balances. • Created and maintained detailed database to develop promotional sales. • Cross-trained and provided backup support for organizational leadership. • Promoted available products and services to customers during service, account management, and order calls. • Increased customer satisfaction by providing timely and efficient service for various technical issues. • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise. • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Daakye Pension Trust LTDCustomer Service Sales Representative
Dec. 2018 - Feb. 2023Accra, Greater Accra Region, Ghana Educated potential clients and customers on the need to have a pension plan and the benefits that come with it both on phone and in person.
Conducted high-volume of outbound calls to individuals interested in having a personal, corporate and provident pension plan.
Scheduled appointments with interested customers and companies for education and sign-up process of the pension services provided with proper follow-ups.
Logged call outcomes, follow-ups and customer information accurately using CRM software.
Assisted interested individuals and companies through the sign-up process, ensuring smooth and seamless registration.
Verified entered data against source documents to maintain consistency across multiple platforms within the
organization.
Maintained a high level of product knowledge to effectively assist customers with accurate information and
recommendations.
Reduced response time by managing some volumes of inbound calls while maintaining a professional demeanour under
pressure.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skill set and
expertise.
Groupe NduomCorporate Relationship officer
Sep. 2017 - Sep. 2018Accra, Greater Accra, Ghana• Strengthened customer relationships through attentive service and prompt resolution of inquiries. • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients. • Reconciled the Bank's Investment Disbursement Account for all nineteen branches involved and its' affiliate companies' accounts. • Streamlined operations, implementing efficient processes to improve overall productivity and performance. • Reviewed payment list and forwarded it to the various branches for disbursement. • Ensured that all branches made payments to clients within the given time. • Sold and explained Investment policies to customers to their perfect understanding. • Recorded all client information for purchased Investment packages and wrote off receipts. • Reported on balances of all affiliate companies to the Account department daily for assessment. • Received checks of affiliate companies from the clearing and forwarded them to the various heads of the companies for confirmation. • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures. •Increased client satisfaction by providing tailored financial advice and personalized banking solutions. • Enhanced bank profitability by effectively cross-selling various financial products and services. • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Pskyland Developers LimitedAccount Officer
Jul. 2016 - Aug. 2016Accra, Greater Accra, Ghana• Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts. • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports. • Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly. • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks. • Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization. • Established strong relationships with banking partners to facilitate access to various financial services and secure favourable lending terms for the organization. • Handled day-to-day accounting processes to drive financial accuracy.
Unicredit Ghana LimitedLoan Officer
Jun. 2015 - Aug. 2015Accra, Greater Accra, Ghana• Clerical duties (in-phone, telephone, and electronic correspondence) • Received and endorsed loan request letters from customers to be assigned a loan officer. • Recorded and kept both client and guarantor information on file for future reference for loan repayment. • Improved loan processing efficiency by streamlining application procedures and documentation requirements. • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction. • Educated potential clients on various loan options, guiding them toward informed decisions that fit their financial goals. • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process. • Developed strong relationships with customers through high levels of customer service. • Maintained strict confidentiality of bank records and client information. • Submitted loan applications to the underwriter for verification and recommendations. • Recommended loan approvals and denials based on customer loan application reviews.
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