CAST AIHR and Ops Manager
Mar. 2024 - Nov. 2025Supported People Operations in a fast-scaling, remote-first tech organization operating across 36+ countries.
Responsible for day-to-day HR operations across the full employee lifecycle, including onboarding, role and employment changes, offboarding, and ongoing support for employees and managers in a global context.
Owned and maintained core HR systems (BambooHR, Remote.com, 15Five), ensuring accurate records, correct lifecycle events, and reliable workflows across different employment models, including direct entities, Employer of Record (EOR), and contractors.
Worked closely with employees, managers, and leadership on practical people-related matters, providing operational guidance, resolving issues as they arose, and supporting consistency across teams and locations.
Created and maintained internal documentation, policies, and process guidelines to improve clarity, enable self-service, and support scaling in a low-process, high-growth environment.
Supported leadership with people data, reporting, and operational insights to inform planning and decision-making.