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Work Background
PROPERTY MANAGEMENTProperty Manager
Jan. 2018• Prepare and maintain financial reports, manage property budgets including income statements and expense tracking, to present to property owners, implement cost-effective measures to maximize profitability
• Develop and implement effective marketing strategies to attract prospective tenants through online listings, social media, and other relevant channels
• Conduct regular inspections of properties to identify maintenance needs and safety issues by overseeing repairs, maintenance, and renovations to ensure the property's upkeep and compliance with regulations
Kornerstone MediaFounder & CEO
Jul. 2016• Collaborated with a network of entrepreneurs, startups, and investors increase seed investment from $5,000 to $45,000 to launch a one-of-a-kind designer resale startup boutique and affordable recording studio • Teamed with social media influencers, and email marketers to advertise sales promotions through Instagram, Twitter, and Facebook to increase sales by 30% • Revamped the customer service experience by implementing a consumer-first culture and establishing a 1:1 feedback format to understand customer satisfaction which resulted in customer loyalty and retention by 20%
Bernardi HondaSales Representative
Jun. 2014 - Apr. 2015• Built trusting relationships with buyers and potential buyers by using Salesforce communication templates to increase the customer referral rate by 25% • Leveraged connections with new and existing clients to effectively determine areas of service expansion by utilizing Salesforce CRM reports to make data-driven decisions and create effective customer-focused strategies to surpass sales target by 75%
• Consistently outperformed quota goals by using the Salesforce database to manufacture deals, and conduct a network outreach to sell over twenty-five cars earning an estimated gross of $500,000 per month
MetroPCSCustomer Service Representative
Jun. 2008 - Jul. 2016• Exceeded revenue targets and brand awareness by implementing marketing strategies of cold calling, product displays, and monthly incentive events which resulted in an increase of customer traffic by 20%
• Improved lead generation processes by creating scripted sales strategies to maintain firm relationships with hundreds of consumer accounts
• Implemented recruiting and training initiatives to boost employee engagement and retention which resulted in a cost-reduction of $15,000 - $22,000 per new hire
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