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Work Background
ThoughtFull - Employee Mental WellbeingHead of Strategic Projects, Head of Client Success
Jul. 2023 - Dec. 2024SingaporeAt ThoughtFull, Asia’s first digital mental health provider with insurance coverage, I led client success and partnerships across APAC — supporting over 160,000 lives through our programmes. Highlights include: - Driving a 99% client renewal rate, securing ~USD 1M in retained revenue.
- Co-creating mental health product suites with insurers, including two major tenders (SG GLC and Global O&G, ~USD 190K).
- Building playbooks that cut deal cycle times by 52%, improving both process and client experience.
- Strengthening client relationships through faster response times (86% reduction). This role deepened my belief in scaling access to mental health with both empathy and structure.
Intellect (YC S21)Head of Client Solutions and Consulting
Mar. 2022 - May. 2023Singapore, SingaporeAt Intellect, I helped grow one of Asia’s leading digital mental health platforms by expanding our B2B product stack and strengthening client solutions. Key achievements: -Securing exclusive licensing for Mental Health First Aid in Singapore, opening new revenue channels (~USD 1M tender wins including SG Govt & Global Tech).
-Realigning our B2B product strategy, driving 11% sales growth.
-Improving service delivery through streamlined processes — cutting turnaround time by 97% and contributing to 29% revenue growth.
-Leading curriculum design that improved employee engagement (+0.4 on 5-point scale). This experience gave me a front-row seat to the growing role of mental health in workplaces across Asia.
Celcom Axiata BerhadTalent Development Lead, HR Community of Excellence (CoE)
Nov. 2020 - Mar. 2022Petaling Jaya, Selangor, MalaysiaAt Celcom, one of Malaysia’s leading telecommunications providers, I designed and implemented talent strategies to build future-ready leaders and strengthen organisational capability. Key achievements: -Designed and launched talent programmes (young talent, HiPo, and manager tracks), increasing the HiPo pool from 1.4% to 10.4% (~2,450 employees).
-Developed a Succession Planning framework used by CXOs and HODs to guide annual reviews.
-Managed quarterly talent councils to track progress and interventions.
-Oversaw government-mandated internship programmes, ensuring seamless placement of 350+ interns annually. I was also recognised as Most Awesome Player (2021) — an award reflecting both business impact and people-first leadership.
AccentureStrategy & Consulting Manager
Mar. 2015 - Oct. 2020Kuala Lumpur, MalaysiaAt Accenture, I worked with clients to design and deliver large-scale change management, digital transformation and capability-building initiatives. I managed diverse stakeholders from the front line to the C-suite, often in highly complex, high-stakes projects. Highlights include: -Leading change management for a US$7B Greenfield Refinery & Petrochemical Complex, piloting digital solutions and structuring an ICT Shared Services Centre.
-Directing adoption strategies for a US$19M Global Cyber Security Organisation (50,000 employees), including setting up a Security Operations Centre and capability development.
-Designing human-centred adoption approaches (gamification, training, communication) that accelerated uptake of new digital ways of working.
-Mentoring multicultural consulting teams across Southeast Asia. Recognition included the Greater Than Awards 2018 (2nd Place) and the Client ICT Excellence Award 2016.
Cengage LearningSenior Publishing Executive
Jan. 2010 - Jan. 2015Petaling Jaya, Selangor, MalaysiaCareer Foundations – These roles (from hereon) shaped the foundation of my leadership journey, spanning publishing, communications, banking and retail. Here I built expertise in stakeholder management, people development and organisational growth. At Cengage, I led the Malaysia publishing department and managed large-scale textbook projects: -Managed 40 textbook projects annually from proposal to publication, overseeing scheduling, budgets and quality.
-Expanded publishing pipeline by commissioning 4+ new projects each year.
-Coordinated with 150+ stakeholders (authors, HODs, designers, editors) to grow local content to 14% of sales.
THINKSCAPE DESIGNCorporate Communications Manager
Mar. 2009 - Nov. 2009Kuala Lumpur, MalaysiaCareer Foundations – Early experience in corporate communications, strengthening my ability to connect strategy, messaging and people initiatives. -Developed and implemented communications strategies to strengthen media and business relations.
-Produced comms materials for internal and external stakeholders.
-Supported HR and culture initiatives, including recruitment, training and performance management.
CIMBSME Relationship Manager
Aug. 2008 - Feb. 2009Klang, Selangor, MalaysiaCareer Foundations – First exposure to banking and client relationship management, where I developed skills in stakeholder engagement and business development. -Marketed deposits, loans and services to SME clients, tailoring solutions to their needs.
-Built strong relationships with top branch customers to ensure long-term partnerships.
StarbucksStore Manager
Dec. 2004 - Jul. 2008Subang Jaya, Selangor, MalaysiaCareer Foundations – People leadership roots: building teams, developing talent and leading operations in a high-volume environment. -Managed a 20-person team while overseeing operations, financials, and service delivery.
-Trained and developed 400+ partners, producing 11 Coffee Masters, 4 District Coffee Masters and 1 national finalist in the Coffee Ambassador’s Cup.
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