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Work Background
British AirwaysCustomer Delivery Lead
Jan. 2026London Area, United Kingdom
Nicki K MediaCoaching Programme Manager
Sep. 2021Managing the Comprehensive Copywriting Academy Student Coaching Team
British AirwaysCustomer Experience Planning Lead
Aug. 2021 - Mar. 2022
Filthy Rich WriterCopywriting Coach
Jan. 2021Offering 1-1 coaching to Comprehensive Copywriting Academy students on how to build their freelancing business, review their creative portfolio and constructive advice and coaching on their copywriting projects. I'm excited to help students excel in their new career!
Stuart Writes CopyOwner
Oct. 2020Surrey, England, United Kingdom
Stuart Writes Copy Ltd.Copywriter
Oct. 2020 - Jan. 2026
British AirwaysService Integration Lead
Jan. 2018 - Aug. 2021London, England Metropolitan AreaDefining the Customer Experience Strategy across the customer journey touchpoints and ensuring that service is a key differentiator for customers
British AirwaysSocial Media Team Leader
May. 2014 - Jan. 2018Newcastle upon Tyne, England, United KingdomManaging a team of Social Media Executives replying to customers of the British Airways Twitter Account, covering pre, mid and post-travel queries. Part of the team who set up this new and exciting department, and working alongside a team of managers, we were responsible for defining the strategy, performance management and quality frameworks to manage agents in this fast-paced and high profile team, covering a 24-hour operation for one of the world's leading airlines.
British AirwaysGlobal Support Team Leader
Oct. 2013 - May. 2014Newcastle upon Tyne, England, United KingdomManaging a team of GLobal Support Executives to perform a range of back-office functions for British Airways.
British AirwaysCustomer Support Team Leader
May. 2012 - Oct. 2013Newcastle upon Tyne, England, United KingdomManaging a team of Customer Support agents to provide Customer Service support to customers in the British Airways Contact Centre
British AirwaysContact Center Agent
May. 2004 - May. 2012Newcastle upon Tyne, England, United Kingdom
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