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Work Background
Memorial Hermann Health SystemConsultant, Senior Project Manager
Oct. 2025Houston, Texas, United States
Streamlined Admin SolutionsFounder
Mar. 2025Houston, Texas, United StatesStreamlined Admin Solutions is a small business dedicated to helping companies run more efficiently. We specialize in data entry, bookkeeping, process improvement, and other essential back-office tasks—freeing you up to focus on growth. Whether you're a startup or an established business, we provide reliable, customized solutions that streamline your operations.
Aptive ResourcesSenior Associate
May. 2024 - Mar. 2025Washington, District of Columbia, United States- Supported the Chief Well-Being Officer Program under the Office of Patient-Center Care and Cultural Transformation within the Department of Veterans Affairs (VA) for two and a half years helping the program transition from pilot to program. - Led the Community Workstream alongside CWO Program Co-lead by facilitating weekly workstream meetings, projecting future support needed by CWOs and pursuing continuous improvement efforts. - Planned and facilitated over 24 monthly calls for CWO Community, managed operations of over 130 weekly Coaching Groups per fiscal year (FY) and tracked newly hired CWOs onboarding process for all 34 CWOs. - Oversaw all program logistics involved with recruitment efforts resulting in a 500% increase from FY22 to FY23 and a 25.93% increase from FY23 to FY24 in hired CWOs. - Maintained the monthly 150 incoming CWO Program Mailbox emails by tracking all correspondence in and out of the mailbox, updating the CWO Program calendar and ensuring quality control. - Ran the Program Management Workstream by creating all Standard Operations Procedures (SOPs) for the CWO Program, updating the Project Schedule, leading risk mitigation efforts and overseeing process improvement initiatives.
Aptive ResourcesAssociate
Mar. 2022 - May. 2024Washington, District of Columbia, United StatesChief Well-Being Officer Program Strategic Program Development:
- Collaborate with VHA clients to identify key program objectives and strategic goals.
- Develop comprehensive program management plans that align with the mission of the CWO Program.
Performance Monitoring and Evaluation:
- Regularly assess program performance and provide actionable insights for continuous improvement.
Stakeholder Engagement:
- Foster positive relationships with internal and external stakeholders, including VHA leadership, healthcare providers, and CWO Community.
- Facilitate communication and collaboration to ensure the successful delivery of program objectives.
Friendship PlaceProject Coordinator- Veterans First Division
Jun. 2020 - Mar. 2022Washington, District of Columbia, United States- Supervised a staff of 4 case managers in providing equitable rapid rehousing services to over 150 veterans experiencing homelessness. Partnered with the Department of Veterans Affairs on a bi-weekly basis in managing all veteran referrals. - Facilitated a bi-weekly meeting on behalf of Prince George's County Department of Human Services and kept record of all homeless veteran data for the entire county which consisted of over 100 Veterans.
- Approves and monitors budget expenditures, ensuring all expenses are eligible within grant parameters. Responsible for hiring and onboarding new staff. Led monthly team meetings and presentations for the organization to community partners and stakeholders. - Oversaw and developed several new processes and system upgrades to better improve efficiency among managers including overhauling the orientation process.
- Fostered strong and successful relationships with up to 20 veteran participants at a time in reaching housing stability goals with a 92% successful permanent housing rate. - Advocated and successfully connected 14 veterans to step-up housing options. - Connected veterans to medical services at the Veterans Health Administration. - Built trust through participant-centered advocacy when dealing with outside organizations, landlords, and employers. Excelled in maintaining data for all interactions with participants. - Recognized and received the annual Outstanding Employee Award.
Friendship PlaceCase Manager
Sep. 2019 - Jun. 2020Washington D.C. Metro Area- Supported over 50 cases of culturally diverse families in the Head Start program. - Lead point of contact for planning and executing monthly family event. - Managed documentation and expanded clients' understanding of healthcare system as well as other community resources. - Maintained confidentiality over sensitive and private case information.
The Campagna CenterFamily Service Specialist
Aug. 2018 - Sep. 2019Alexandria, VAResponsible for supporting over 50 cases of culturally diverse families in the Head Start program. Managed health documentation and expanded clients' understanding of healthcare system as well as other community resources. Maintained confidentiality over sensitive and private case information. Connected clients to community resources ranging from food security to housing stability.
The Home DepotSales Associate/ New Employee Coach/ Safety Team Member
Jan. 2017 - Jul. 2018Houston, TX/ Alexandria, VALiaised between staff to determine and convey safety requirements and protocol required to improve services—instrumentally applied written and oral communications to present best practices during team meetings and ensure employees fully acclimated to best practices, resources, and technologies as they emerged. Remained readily available on the customer-facing end to answer questions regarding products and direct to appropriate resources.
• Earned nine company awards due to above and beyond customer service and industry knowledge.
Center for Survivors of TortureIntern
Jan. 2015 - Jun. 2015Austin, Texas AreaSimultaneously headed developments and oversaw community initiatives, including assisting 45+ clients with social services navigations. Launched partnerships with like-minded agencies, resulting in improved strategies and support. Reported project developments and facilitated English instruction and Armenian cultural awareness classes on a weekly basis. Due to performance, was selected to organize a mentorship program (the PEP program) for 20 clients/volunteers.
World Net ConnectConsultant/Community Liaison
Jul. 2014 - Dec. 2016SerbiaPlayed a key role in staff training and mentoring for over 150 volunteers facilitating Serbian community
outreach. Managed monthly community networking events and restructured a five-week course curriculum; then input and maintaining clientele data for 200+ clients. Spoke at local churches to fundraise to support the mission of the organization. Garnered a reputation for upbeat, outgoing nature while working to support refugees and other underprivileged populations, becoming a resource for event planning and English instruction.
The Home DepotSales Associate
May. 2013 - Jun. 2014Kyle, TexasAssisted customers in product knowledge and location of products Maintained a professional and organized work environment
Retained customers by building rapport
Texas State UniversityLab Assistant
Jan. 2011 - Aug. 2013Performed required maintenance on all computers and printers
Assisted customers with numerous problems with equipment and printing errors
Kept a clean and organized work area while also keeping the lab clean
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