Zachary Nakonieczny

Claims Generalist @Progressive Insurance

AssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerCustomer ServiceAppointment SetterSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall CenterCryptoBanking OperationsHead HunterHR consultantAdministrative SpecialistTraining&Development SpecialistHR GeneralistFinanceConsultingHRMarketing

Zachary Nakonieczny is a dynamic banking and insurance professional with over a decade of experience in operations management, team leadership, and customer relationship building. Currently serving as a Claims Generalist at Progressive Insurance, he manages high-volume claims portfolios through risk assessment, efficient settlements, and exceptional customer service under pressure. Previously, as Branch Manager at Chase Bank, he led daily operations, coached teams to exceed sales targets, ensured regulatory compliance, and boosted team morale to reduce turnover. In roles at Bank of America as Senior Banker/BRM and Relationship Banker, he handled high-net-worth client portfolios, provided tailored financial guidance, and enhanced client retention through personalized strategies. Earlier positions in sales and management at Axelrod Buick GMC and Ridge N.E. honed his negotiation, training, and process optimization skills. Holding a B.A. in Business Administration with a focus on Finance from DeVry University, Zachary excels in risk mitigation, coaching, and driving operational excellence.

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Work Background

Branch Manager Vice President

JPMorgan Chase & Co.Branch Manager Vice President

Dec. 2023 - Jun. 2025Cleveland, Ohio, United StatesSeasoned Branch Manager with a comprehensive background in spearheading operational excellence and conducting meticulous audits within the banking sector. Proven track record of optimizing day-to-day operations to ensure efficiency and accuracy in financial transactions. Adept at implementing robust audit procedures guaranteeing adherence to regulatory standards and mitigating risks. Skilled in coaching and leading teams to achieve peak operational performance, fostering a culture of compliance and continuous improvement. Experienced in driving results through strategic oversight of branch operations, with a keen eye for detail in audits to maintain the highest standards of accuracy and regulatory compliance.

Branch Manager

JPMorgan Chase & Co.Branch Manager

Senior Banker

Bank of AmericaSenior Banker

Sep. 2022 - Dec. 2023Parma, Ohio, United States

Relationship Banker

Bank of AmericaRelationship Banker

Jan. 2022 - Sep. 2022

New & Used Sales/Leasing consultant

Axelrod Buick GMCNew & Used Sales/Leasing consultant

Apr. 2021 - Nov. 2021Parma, Ohio, United States

Store Manager

Ridge N.E.Store Manager

May. 2016 - Apr. 2021Parma, Ohio, United States

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