TeaspoonMarketing Director
Mar. 2023 - Jan. 2025San Jose, California, United StatesBrand Growth, Customer Loyalty, and Multi-Channel Engagement - Scaled the loyalty program to account for 25% of overall sales, achieving +2.5% YoY growth, and increased average loyalty member spend to $14.64 vs. $12.89 for non-members. - Led brand expansion through strategic partnerships, launching a Disney collaboration across 49 stores and securing Costco placement in 17 locations, driving $830K in projected gift card circulation by 2025. - Amplified digital presence with a 4% YoY growth in social media followers and a 25.6M+ reach across news and digital platforms. - Optimized ad performance, delivering 10M+ impressions (+7M YoY growth) with industry-leading cost-per-click rates on Google, Meta, and Pinterest. - Drove customer engagement through influencer and ambassador programs, resulting in 857K+ YoY increase in reach, 30.7K+ new engagements, and 428 UGC posts vs. just 58 in 2023. - Strengthened the rewards program, implementing new initiatives such as expiring vouchers, birthday perks, and surprise loyalty incentives to boost conversion rates and return visits. - Elevated the brand through hyperlocal and national campaigns, integrating paid digital, in-store events, and geo-targeted promotions for franchisees. - Enhanced online presence and SEO by increasing customer review volume and implementing brand reputation management strategies - Led product innovation marketing for seasonal menu launches, including the introduction of French fries, local pastry collaborations, and a premium coffee program to increase AOV and morning traffic. Partnerships: BayFC/Visa social, Ontario Reign, Costco, Maya Doms, Another Planet Entertainment, Palm Hospitality