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Work Background
EPC Service, Inc.Business Manager / HR Manager/ EA
Mar. 2023 - Oct. 2025Oahu, HII enforced and optimized internal policies, managed corporate platform development, and oversaw branding activities. I created proposals using Word across various platforms. While handling project staffing, recruitment, and the new hire process, collectively established the corporate handbook. Cultivating relationships with commercial and Federal Construction and Facility Maintenance businesses to complete successful projects. I undertook research tasks for the executive team to aid internal special projects and provided expertise on employee and business development plans to improve implementation and routine oversight. I reviewed the organization, budget, and safety to develop strategic initiatives that enhance operational structures, policies, and management systems. I improved client satisfaction ratings by resolving challenging customer issues to their conclusion. I managed over eight contracts between 2015 and 2020, both Federal and Commercial. Collaborated with executive officers to ensure the integrity of the quality assurance program and evaluated software quality to maintain strict cost controls and optimize business operations. I directed corrective action plans, developed procedures, conducted staff performance reviews, and led training programs. Working at EPC allowed me to experience every department, learn about each role with the required skills, and gain insight into the corporation's daily operations from a macroscopic perspective.
EPC Service, Inc.Business Coordinator/ HR/ Executive Assistant
Jan. 2021 - Mar. 2023United StatesIn my 17 years at EPC, I've had the privilege of working in every department. My expertise in the commercial and federal construction sectors has expanded significantly. I've taken on and carried out multiple job responsibilities and titles simultaneously. Presently, I manage both the service and safety departments, as well as oversee the daily operations of EPC's administrative department. This position allows me to work closely with different departments—Accounting, Safety, Service, Projects, IT, and HR—and to consistently engage with executives to facilitate smooth communication throughout the corporation.
EPC Service, Inc.Service Project Manager / Safety Manager/ EA
Jul. 2019 - Jul. 2021United StatesOverseeing projects from initiation to completion, handling invoicing, procurement, project timelines, budgeting, and the final review of all submitted packages. Networking and establishing new subcontractors, as well as marketing to new commercial clients. Utilizing various customer-specific portals and conducting weekly and monthly meetings with clients and end-users. Providing monthly forecasts for executive management regarding the status of all assigned projects. Additionally, managing the Service team by scheduling each work order and handling all incoming service requests, with a department operational 24/7. The safety department ensures all field and corporate activities comply with OSHA standards and the EM-385-1-1, maintaining up-to-date training, licensing, and certifications for all staff and subcontractors.
EPC Service, Inc.Senior Project Coordinator/ EA
Aug. 2015 - Jun. 2018United StatesIn this role, I gained knowledge of federal contracts and project safety requirements. My responsibilities included creating meeting agendas, project schedules, budgets, and ordering materials and equipment. I set up subcontractor agreements, arranged base access, and compiled submittal packages, which involved everything from document creation to final packaging for review, including Technical Data Packages and Proficiency Verification Packages, utilizing systems like WAWF, RMS, and Service Channel. Additionally, I managed travel bookings for projects and used software such as Microsoft Word, Project, Excel, and Adobe Creative Suite. I conducted site walks and project verifications, developed site-specific safety documentation in accordance with EM 385-1-1, and led toolbox talks and safety training for new equipment.
EPC Service, Inc.Office Administrator / HR/ EA
Dec. 2006 - Jul. 2015United StatesThis role requires me to answer phones, provide assistance to the CEO, handle mail, and manage all accounts payable/receivable and payroll entries weekly for the accounting department. I will utilize QuickBooks and various platforms for customer-specific entries. Additionally, I will run errands and meet with new vendors to establish accounts.
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