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Work Background
MDF | MEDIFORMPLUSBusiness & Operations Analyst
Jul. 2020SpainDeveloped Power BI dashboards to track KPIs, sales performance, customer loyalty, and project results.
Managed and executed strategic projects and services for pharmaceutical laboratories, tailored to their objectives and Mediformplus’ pharmacy network.
Conducted pharmacy analysis (geomarketing, competition, team structure, and sales potential) and prepared insight-driven reports and online presentations for laboratories and pharmacies.
Managed and analyzed custom CRM systems: master data, segmentation, communication flows, and loyalty performance measurement.
Led pharmacy projects focused on pricing analysis, assortment optimization, rotation, stock management, and planogram design.
Identified improvement opportunities and provided decision-support to sales, marketing, and management teams.
Initia Business CenterAdministrative & Operations Assistant
May. 2018 - Apr. 2020Spain, MadridProvided customer service and day-to-day operational support in a business center environment.
Coordinated suppliers and managed meeting room and service bookings.
Handled administrative processes and executive support.
Resolved incidents and ensured high service quality standards.
Coto PelayoExport Manager – Asia & Eastern Europe
Feb. 2017 - Apr. 2018Spain, MadridManaged an international client portfolio across Eastern Europe and Asia.
Conducted market analysis and strategic reporting using ICEX data.
Organized B2B commercial activities and participated in international trade fairs.
Coordinated logistics and supported the international expansion of partner wineries.
TelefónicaBudget & Events Coordinator
Aug. 2015 - Dec. 2016Spain, MadridManaged budget tracking and cost control for cultural and educational events.
Coordinated suppliers and supported event planning and execution.
Locatel VenezuelaCategory & Business Analyst
Mar. 2010 - Feb. 2015Venezuela, CaracasManaged master data: item creation and maintenance, categories, and pricing in SAP.
Conducted pricing, margin, and competitive analysis using IMS and Nielsen data.
Prepared category profitability reports and proposed improvements in assortment and store layout.
Supported new pharmacy openings through sales analysis and planogram optimization.
Empresas PolarSales Data Analyst
May. 2008 - Apr. 2009Venezuela, CaracasManaged and analyzed sales databases.
Developed dashboards and performance reports for sales teams and senior management.
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