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Work Background
Medier AgencyVIP Account Manager
Dec. 2024Limassol, CyprusManaged a portfolio of high-value VIP clients, driving revenue growth and client engagement.
Delivered personalized support, resolving client needs and ensuring top-tier satisfaction.
Collaborated with internal teams to optimize client retention strategies.
All InnSenior Croupier
Dec. 2024 - Feb. 2025Czechia, PragueManaged table games at professorial level (AR, BJ, UTH)
Vegas Games s.r.o.Senior Croupier, acting PitBoss
Nov. 2023 - Oct. 2024Czechia, PragueOversaw daily gaming floor operations, ensuring compliance with gaming regulations.
Managed and coached staff to uphold high service and integrity standards.
Handled customer relations and dispute resolutions in accordance with company policy.
Banco Casino PraguePit Boss
Jul. 2021 - Oct. 2023Prague, CzechiaOversaw daily gaming floor operations, ensuring compliance with gaming regulations.
Managed and coached staff to uphold high service and integrity standards.
Handled customer relations and dispute resolutions in accordance with company policy.
Banco Casino KosiceCasino Manager
Nov. 2018 - May. 2021Slovakia, KošiceDirected gaming operations, managed staff schedules, and enforced gaming laws.
Oversaw customer service quality and floor performance.
Olympic Casino Slovakia s.r.oSenior Croupier, Car Room Floor
May. 2016 - Nov. 2018Slovakia, KošiceManaged Texas Hold’em and Omaha tournaments and cash games.
Resolved player disputes and ensured compliance with gaming procedures.
Dobry MaserMassage Therapist
Apr. 2016 - Jul. 2021Slovakia, KošiceProvided therapeutic and sports massage treatments tailored to client needs.
Genting Casinos UKSenior Surrveillance Officer
Apr. 2009 - Dec. 2015London, United KingdomSupervisory and training role, to demonstrate ability for player analysis and full knowledge of casino environment. pro-active surveillance, to ascertain safety of employees and customers all the time, Fire Safety, First Aid Support
Genting Casinos UKAssistant of Gaming Manager
Dec. 2005 - Mar. 2009Torquay, United KingdomCustomer service and awareness, responsibilities for managing staff at all levels, acting according the Company Procedure and Gaming Act, dealing with disputes.
Genting Casinos UKSenior Croupier, Card Room Supervisor
Aug. 2004 - Nov. 2005Torquay, United Kingdom
Pain & RelaxOwner/Operator Close Protection
May. 2002 - Dec. 2015United Kingdom- Low-Profile Security, Risk Assessment, Surveillance, Business trips planning and support, defensive driving.
VIP ClubSenior Croupier
Mar. 1999 - May. 2001Prague, The Capital, Czech RepublicDealing with all games, e.g. American Roulette, Black Jack, Oasis Stud Poker, 3 Card Poker, WSOP, Pontoon. Texas Holdem, Omaha. Communicating with colleagues and providing support and assistance to other dealers in particular. Accuracy in counting numbers and money.
Free LancerClose Protection
Jan. 1996 - May. 2001Prague, The Capital, Czech RepublicLow-Profile Security, Risk Assessment, Surveillance, Business trips planning and support, defensive driving.
SlaviaCroupier/Senior Croupier
Dec. 1994 - Feb. 1999Kosice, SlovakiaDealing with all games, e.g. American Roulette, Black Jack and Oasis Stud Poker. Communicating with colleagues and providing support and assistance to other dealers in particular. Accuracy in counting numbers and money.
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