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IT
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BrightcoveRetention Account Manager
Oct. 2019London, England, United KingdomDriving retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Maintaining a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
Collaborate closely with stakeholder across Brightcove EMEA team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
Maintaining competitive knowledge & focus. Working with large enterprise customers. Building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
Detailed understanding of client business strategy, drivers, goals and initiatives and translating these into Brightcove selling opportunities. Delivering “memorable” presentations. Demonstrate excellent networking skills to identify the right customer stakeholders and build connections quickly to drive consensus for deals; drive communications with internal cross-functional teams for renewal success.
Delivering and exceeding revenue goals and quota.
TravelClickRenewal Sales Manager/Junior Sales Manager, UK
Mar. 2018 - Oct. 2019London, United KingdomFocusing on retention and growing current portfolio. Ensuring clients engagement in TC products such as Business Intelligence and Marketing Saas tools. Building strong and long lasting relationships with clients and partners on local and corporate level.
Providing business strategies, business analysis, presentations and trainings to assigned portfolio. Identifying growth opportunities. Coordinating onboarding and making sure that all clients' requests and issues are well understood internally and resolved in timely manner.
TravelClickRenewal Sales Manager/EMEA, UK
Aug. 2016 - Mar. 2018Barcelona Area, SpainServing as the primary point-of-contact for customers. Understanding clients’ needs/objectives, develop strategies and work in unison with our internal TC teams to execute against the projects and campaigns
Ensure that the customers are gaining full benefit of the TravelClick products purchased as well as identifying opportunities where other TC products may meet the needs of the customer. Responsible for total account management function, including increasing sales and securing renewals, serving as the central point of contact
Responsible for all customer communications, conflict resolution and compliance on contractual deliverables Secures existing business for another term, maintains and improves current customer relationship by educating clients on enhancements to products
Provides customers with ROI analysis of the different products to strengthen his arguments
Prepare and present renewal authorization information in a timely manner, following up due renewals
Handles campaigns efficiently
Contact former customers in order to win declined business back
Contact clients for a courtesy call program, ensuring the correct usage of the product and the overall satisfaction of the service, verifying use and knowledge of given products
Assist with preparation of weekly, monthly and/or quarterly reporting. Updating of internal sales tools to ensure accurate information is sent to our customers Prepare legal documents and ensure that appropriate discounts are in place
Work with Product management team regarding any special pricing. Communicate with sales team to ensure that a clear message is delivered in a timely manner
Act as a liaison with customers to coordinate any additions and/or changes with other internal departments relating to existing subscriptions and new purchases
Hotel Boutique Hostal GrauMARKETING MANAGER / FRONT DESK MANAGER
May. 2013 - Aug. 2016Barcelona y alrededores, EspañaInstrumental in transforming the family hostel into a modern business concept with a targeted market by implementing new guest-friendly procedures, which significantly increased the hotel’s ratings, and improving information workflow by developing internal communication processes. • Coach, inspire, and lead the service team to ensure excellent quality service with a personalized and empathic approach to boost low season bookings and encourage repeat business.
• Recruit and train all Front Office personnel, supervise shift workloads, evaluate employee job performance, and maintain relationships and communication with all departments.
• Assist in the hotel’s price strategy, reporting, and market analysis to ensure the competitive edge.
• Manage reservations, resolve guest inquiries, and create customized guest packages as needed.
• Foster beneficial relationships with key hotel customers (Fair organizers, travel agencies, etc.), collaborators, and give incentives to third-party suppliers to increase brand awareness and drive sales.
• Design and manage the Social Media marketing strategy and daily activities, including creating and overseeing all published content on Facebook, Tripadvisor, and booking.com.
• Capture customer online reviews, monitor and analyse online ratings, and respond accordingly to optimize Web traffic, maximize sales, strengthen direct bookings, and improve guest online feedback.
CPM InternationalTactical Agent (Sales Support)
Aug. 2012 - May. 2013Barcelona y alrededores, EspañaProvided customer care and lead generation for sales in English, Polish, and Spanish. Qualified new prospects, pitched sales, seized opportunities to up-sell and cross-sell existing accounts, and consistently tracked generated prospects. • Performed data entry, and maintained customer databases and the CRM database.
• Established and maintained beneficial business relationships with end-users and resellers.
• Executed market research, identified and profiled customers, and contacted businesses by phone
Guckobir FederasyonuPROJECT SUPERVISOR / EUROPEAN VOLUNTARY SERVICE
Aug. 2011 - May. 2013Ankara, TurquíaPlanned and supervised projects within Youth in Action Projects, monitoring and analysing trends within the territory to develop each project, project schedules, and make tactical changes in strategy to drive revenue growth. • Defined the organizational structure of the project team and established a team direction.
• Motivated team members, assigned work activities, and coordinated all project activities across different organizational functions.
• Accurately tracked project progress and provided on-going project status reporting.
• Organised activities and projects to meet target group-specific needs (i.e. children in difficult conditions, Kurdish minority).
• Coordinated fundraising events in cooperation with local authorities to ensure compliance with laws and regulations.
Raiffeisen-Leasing Polska S.A.JUNIOR ACCOUNT MANAGER
May. 2009 - Dec. 2009Toruń y alrededores, PoloniaProcessed lease agreements and managed administrative activities for the Leasing Department in addition to providing sales and support. • Prospected and successfully secured new sales accounts from assigned territory.
• Generated leads, closed sales, ensured proper post-sales support, and met and exceeded sales goals.
• Developed mutually beneficial, long-term relationships with clients and providers.
• Provided advice/consultancy support to customers about products and services according each client’s needs.
TZG Zapolex Sp. z o.o.KEY ACCOUNT MANAGER / EUROPEAN MARKET
Jan. 2009 - Jun. 2011Toruń y alrededores, PoloniaManaged the company’s Western Europe territory with a focus on growing and developing existing clients, and generating new business. • Utilized direct sales channels to successfully develop and achieve sales.
• Created strategic business plans for all current and opportunity tender business.
• Liaised as the key interface between the customer and all relevant company divisions.
• Managed international customers, including supervising order completion, and handling negotiations and contracting.
• Represented the company at international fairs, planned and prioritized to meet the agreed time scales and target, established and maintained good business relationships with customers and providers
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