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Work Background
ChoithramsMarketing Executive
Jan. 2009Dubai, United Arab Emirates• Executing marketing campaigns that drive sales and enhance brand visibility, focusing on new customer acquisition and retention • Organize seasonal activities for Ramadan, Eid, Diwali, Valentine’s Day, and various national celebrations • Oversee marketing material production to maintain cohesive branding and strengthen customer loyalty • Manage advertising across print, radio, and digital platforms for consistent messaging and wider reach • Leverage social media for promotions, nurturing community engagement • Implement innovative loyalty programs and analyze competitors to stay competitive • Lead CSR initiatives, enhancing brand image and social responsibility • Collaborate with vendors for effective marketing initiatives.Plan engaging in-store events to boost foot traffic and customer satisfaction • Strategically positioning Point-of-Sale Materials (POSM) to stimulate impulse purchases and influence buying decisions • Utilizing glass façade advertising and visual merchandising to enhance store appeal and foster an inviting environment • Preparing and presenting marketing strategies and outcomes to internal stakeholders; tracking campaign success and community engagement • Collaborating with cross-functional teams and partners for marketing campaigns and new projects while ensuring compliance • Managing events at multiple Rove locations and coordinating activities across various venues • Creating seasonal decorations and communication materials; executing activations for holidays and special occasions.
Worldmart_Hypermarket(Choithram group)Customer Service Supervisor
Jan. 2008 - Dec. 2009Dubai, United Arab Emirates• Resolved customer issues and inquiries by actively listening to their concerns and effectively identifying their specific needs, ensuring a prompt resolution that addressed their requirements completely • Analyzed various metrics related to customer interactions and feedback to comprehensively assess service performance, which informed strategic market research and enhanced service offerings • Collaborated closely with management to implement innovative customer service initiatives, regularly providing insightful recommendations to improve service quality and operational efficiency for the entire team • Identified key opportunities for improvement in processes and communication, aiming to elevate the overall customer experience and foster long-term relationships with clients • Ensured exceptional customer satisfaction by devising effective solutions tailored to individual customer problems and requirements, reinforcing their loyalty to the brand • Processed customer transactions accurately and efficiently as a cashier when required, skillfully handling payments and ensuring that cash register balances were maintained at all times to avoid discrepancies • Contributed significantly to smooth store operations and delivered an outstanding customer service experience by working collaboratively with team members and maintaining a positive atmosphere for visitors.
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