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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
CVS HealthPharmacy Benefits Specialist
Nov. 2023 - Jan. 2025United States
OptumHealthcare Advisor & Issue Resolution Specialist
May. 2022 - Oct. 2023Charlotte, North Carolina, United States
Colonial LifeAgency Development Manager
Jan. 2021 - Oct. 2021Charlotte, North Carolina, United States
TTECAgent Development Coach / Sr. Sales & Service Agent
Jun. 2020 - Jun. 2022Concord, North Carolina, United States
GoHealthSenior Benefits Consultant
Jan. 2019 - Dec. 2019Charlotte, North Carolina Area
Charter CommunicationsHR Coordinator
Jan. 2018 - Nov. 2018Charlotte, North Carolina AreaProvides excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees. Demonstrates the highest degree of accuracy, courtesy and professionalism to resolve issues; subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, Onboarding administration including background checks, and routine HR questions. Updates the case management system with call/transaction specific information and supporting documentation. Achieves and maintains expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), case management tracking (HR Helpdesk), and vendor websites.
Applies knowledge of HR programs, policies, and benefit plans, to quickly resolve customer issues or concerns. Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue. Manages time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements (SLAs).
CPGA Management GroupInsurance & Benefits Consultant
Jun. 2017Charlotte, North Carolina AreaDesign and manage CRM and human resource management systems and processes for small to mid-sized businesses. Advocate to businesses looking to improve and enhance their long-term customer relationships, increase sales and sales forecasting, and improve point-of-sale interactions.
Aon HewittBenefits Specialist / Benefits Advisor
Jun. 2013 - Jun. 2017charlotte, north carolina area• Provide comprehensive Medicare education, conduct personal needs analyses, and assist with the selection and enrollment of Medicare-eligible retirees and Federal Disability recipients into appropriate Medicare health and prescription drug plans
• Research complex participant benefit issues and formulate resolutions & recommendations by analyzing fact patterns and applying plan provisions and best practices
• Provide resolution in accordance with client due dates and documents processes
• Conduct system edit clean up including researching and determining reasons for errors and resolve errors which may include working directly with client or third party vendors to obtain correct data/information
• Perform manual benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation
Aon HewittBenefits Analyst
Sep. 2012 - Jun. 2013Charlotte, North Carolina AreaResponsible for researching complex participant benefit issues and formulating resolutions & recommendations by analyzing fact patterns and applying plan provisions and best practices, which provides resolution in accordance with due dates and documents processes. Also conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information. Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation. BOA Identifies and recommends a methodology for completing calculations by referencing guidelines and develops and documents benefit related processes and guidelines.
TIAA-CREFBenefits Administrator
Apr. 2011 - Aug. 2012Charlotte, North Carolina AreaProvide high quality health insurance, retirement, and financial counseling services to a dedicated group of exclusive institutions that use TIAA-CREF as its third party benefits administrator (State University of New York, City University of New York, Minnesota State Colleges and Universities, Johns Hopkins, University of Michigan, and Emory University). Communicate details of TIAA-CREF retirement and pension plans, after tax investments and insurance products, payment flexibility, investment choices, health insurance choices, and overall retirement and financial issues to individual, institutional and prospective participants, with strong emphasis on sales and retention objectives and new product placement.
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