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Work Background
Urbanmedia Reklam ve İletişim Hizmetleri A.Ş.Marketing Director
Aug. 2022•Spearheaded reservation and booking processes while implementing streamlined reporting systems to improve accuracy and efficiency.
•Built and nurtured long-term client–agency relationships through strategic initiatives and tailored communication.
•Directed cross-departmental collaboration to enhance workflow, optimize resources, and maximize campaign performance.
TECHPOINT Servis ve Destek Hizmetleri A.Ş.Field Operation and Support Manager
Oct. 2020 - Nov. 2021İstanbul, İstanbul, TürkiyeResponsible for management of Turk Telekom Operations. Also determining operational requirements, creating the process and providing the sales and services need.
LOGO YazılımSupport Manager / Retail Solutions
Oct. 2015 - Nov. 2019Responsible for management of Diva Support Call Center. Also determining operational requirements, creating the process and providing the customers needs. •Maintaining relationships with customers as well as solving Diva application problems for them.
•Coordinating the Diva call center traffic operation.
•Coaching of Support Team Leaders and teams
•Analyzing customer calls and planning to reduce them.
Mobiltel İletişim Hizmetleri San ve Tic. AşSales Support Manager
Apr. 2012 - Sep. 2015Responsible for management of avea dealers all around Turkey that is about the vesting of the dealers. Also Mobiltel sales team provide support for after-sales services.
VODAFONE TelecommunicationsCustomer Services Process Executive
Mar. 2009 - May. 2011•Determining operational requirements during creation of products such as campaign, service, etc.
•Coordination, Information Flow Management between customer service and marketing, sales, field teams.
•Sales and after sales process mapping and creation of information-processing procedures.
•Complaint investigation, Analysis, Routing of any information, demand, reest, complaint received from the customer operations
VODAFONE TelecommunicationsCustomer Services Supervisor
Dec. 2006 - Mar. 2009•Coordination of call traffic in Customer Call Center.
•Performance monitoring, performance-enhancing coaching studies for customer services team leader
•Customer representative on-the-job training, information updates, provision of quality reviews and work patterns. Internal Trainer
•Customer services agent trainer for the beginner education program. •Informing team members of new products, services and training related issues before the product launch applications.
TELSİM TelecommunicationsCustomer Services Teamleader
Nov. 2005 - Dec. 2006•Performance monitoring, performance-enhancing coaching studies of call center agent.
•Customer services agent keep the information current and provide information to ensure appropriate standards of customer service during a call directing
TELSİM TelecommunicationsOutbound Customer Services
Apr. 2002 - Nov. 2005•Preparation of relevant reports of the call center, providing of communication with other departments.
TELSİM TelecommunicationsCustomer Services
May. 2000 - Apr. 2002•Resolving problems of customers •Informing customers about new services and practices.
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