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Work Background
MSO InternationalOperations Specialist: Clinical & Benefit Management | Operations Management
Jan. 2023Johannesburg Metropolitan AreaA Discovery Group Company Oversees clinical operations, including medical assistance, patient transfers, evacuations, and 24/7 multilingual support, using data-driven insights to monitor performance, generate reports, and drive improvements. Develops and refines SOPs to meet international healthcare standards, managing workflows such as hospital pre-authorisations, high-cost outpatient cases, and travel assistance to optimise resources and ensure global support. Manages claims processing and provider guarantees while maintaining partnerships with 6,000+ healthcare providers to ensure compliance, financial accuracy, and seamless benefits administration. Leads HR and IR functions, including recruitment, employee relations, and compliance, while mentoring teams through targeted training and change management initiatives.
Vital Med EMS (Pty) LtdChief Operations Manager: Emergency Ambulance & Aeromedical Services
Jan. 2022 - Dec. 2022Managed daily operations, including staff oversight, logistics coordination, and resource deployment, ensuring seamless workflows and event medical services. Led HR and IR functions such as recruitment, onboarding, and personnel management to maintain a cohesive and compliant workforce. Ensured regulatory compliance through timely license renewals. Boosted service visibility and client relationships by implementing strategic sales and marketing initiatives.
MEDAIR ConsultingDirector
Jan. 2021Gauteng, South AfricaDrives strategic planning and change initiatives to align organisational goals, improve efficiency, and achieve mission-focused outcomes. Oversees daily operations and financial management, ensuring efficient service delivery and fiscal health through effective budgeting, forecasting, and reporting. Leads and mentors a multidisciplinary team, fostering professional growth and maintaining high-performance standards.
Destination Medicine (Pty) LtdOwner | Managing Director
Jan. 2011 - Dec. 2021Directed project management and call centre operations, overseeing nationwide event medical services, OHS consulting, and process improvements to ensure efficiency, compliance, and enhanced customer experience. Managed financial operations, including budgeting, costing, and stakeholder reporting. Led business development, launching a compliant aeromedical division in 2017 to support critical missions, maintaining profitability until COVID-19-driven restructuring. Enhanced digital engagement and client acquisition through strategic sales, website development, and social media management. Served as principal and lead educator, developing curricula and maintaining high educational standards at the training college. Oversaw HR and IR functions, managing staffing, employee relations, and compliance with labour regulations.
The Training InitiativeCollege Principal & Sim Centre Coordinator
Jan. 2011 - Dec. 2013Co-founded and developed a world-class simulation centre with realistic ambulance, casualty, and aeromedical setups, achieving extensive accreditation, including tertiary status, international endorsements, and CPD/CME credentials. Directed specialised OHS and advanced training courses, integrating global best practices to support career growth and workplace compliance. Optimised certification tracking, client engagement, and partnership retention through CRM implementation, while enhancing digital accessibility and outreach via website and social media management.
ER24EMS (Pty) LtdEducation, Training, & Development Manager
Jan. 2008 - Dec. 2011Directed national operations for emergency, non-emergency, and advanced skills academies across five regional centres, standardising SOPs/SOGs to ensure consistent quality, compliance, and management. Oversaw project management, HR/IR functions, and line management support across the national branch network. Managed customer relationships and service standards for the training academy, ensuring high-quality engagement nationwide. Led ER24’s training infrastructure, aligning workforce development with strategic goals and fostering professional growth through curriculum development, CPD-accredited courses, ManCo-level programmes, and a national workplace skills plan.
Drakensberg Medical RescueOwner & Managing Member
Jan. 2006 - Dec. 2008Established and expanded a private emergency service into a registered ICU and ALS provider, specialising in rescue units, event medical support, remote site assistance, and disaster response coordination. Directed operational functions, including financial management, business expansion, call centre operations, and quality control.
Netcare 911 SECCCPR & First Aid Programme Manager
Jan. 2005 - Dec. 2006Led projects and business development initiatives, ensuring strategic alignment, operational efficiency, and service expansion through targeted procurement. Enhanced training quality and accessibility by instructing key programmes, including the American Heart Association’s BLS and the Basic Ambulance Course, to equip healthcare providers and responders with essential emergency skills.
Netcare 911 Call CentreCall Centre Operations Manager
Jan. 2003 - Dec. 2005[Kindly be advised, further details available upon request (Comprehensive CV)].
Netcare 911 Call CentreCustomer Interaction Manager
Jan. 2001 - Dec. 2003
Netcare 911 Call CentreCall Centre Shift Manager
Jan. 2001 - Dec. 2001
Netcare 911 Call CentreCall Centre Agent
Jan. 2000 - Dec. 2001
Evacumed Emergency Medical ServicesEmergency Care Basic Life Support – Operational
Jan. 1999 - Dec. 2000
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