Queensland University of TechnologyManager, International Student Recruitment & Communication
Jan. 2017 - Jun. 2021BrisbaneRanked among the top 13% of universities globally, QUT has approximately 50,000 students and the diversity of international students is a high priority for the university. This senior role combined strategy, communication, digital marketing, brand, operational, budgetary, reporting and insights responsibilities, as well as leading QUT International's marketing and digital communications team - which grew from two full-time staff to 8. Delivered MarComms solutions for priority international markets in a fast-paced environment requiring quality lead generation growth, nurturing and conversion, whilst also driving operational efficiencies. => End-to-end ownership of the QUT International corporate brand and marketing and communications strategy and execution across all channels for 13 priority markets. Introduced annual plan, optimisation, reporting, recommendations and implemented new and successful SEM and Facebook campaigns. => Innovated digital marketing automation, digital engagement, digital content, publications and promotional material for effective recruitment activities with a key focus on quality lead generation, scoring, enquiry management, nurturing, conversion and re-engagement across the international
student journey lifecycle. => Managed the successful in-housing of international enquiry management on-schedule and remotely from Tasmania with team located in Brisbane, requiring successful internal and external communication and negotiations for solution delivery within a short timeframe. => Target audience personas developed for greater content personalisation and industry-leading
dynamic digital nurture programs => Managed the end-to-end implementation of first integrated digital course guide => Awarded Vice-Chancellor’s Performance Award for having outstanding team performance.