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Work Background
Great Lakes Reality LabsPresident
Apr. 2024
Great Lakes Reality LabsProject Manager
Jan. 2023 - Apr. 2024
Advance FinancialSoftware Project Manager
Mar. 2018 - Feb. 2022Greater Nashville Area, TNIn my role as software project manager, I designed and implemented the first defined development process, swiftly transitioning from an always ad-hoc life-cycle to a predictable yet agile strategy. Serving as a Scrum of Scrums to several distributed teams, I leverage multiple communication channels to maximize transparency and asynchronous updates. I drive the company's adoption of JIRA as a project management platform, managing all configurations, custom workflows, reporting, and conducting continuous learning and exploration sessions to improve our agile delivery. The result of these efforts have been a 60% increase in on-time releases and 40% decrease in product defects. Leveraging my product and process knowledge, I have helped steer the course of 12 new-state product launches throughout my entire career with Advance. I serve as an adviser to the Product Management team to discuss and educate on the current product functionality, the rationale behind current decisions, and to provide data-driven insights prior to new project undertakings.
Advance FinancialSenior Software Analyst
Jul. 2016 - Mar. 2018Nashville, TNWith Advance Financial, I etched a corporate career driven by my need to impel quality by ensuring things are picture-perfect. Promoted to be the Senior Software Quality Assurance Tester, I serve as a key member of the software development team. As the lead QA tester on key development projects for the company, I lead a three-member software QA testing team in identifying the root cause of intermittent interoperability glitches in the FiNext ERP software, leading to a no-fault audit finding; addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests & usability. I create and execute software test plans, cases and scripts to uncover, identify and document software problems and their causes using bug tracking systems and report defects involving program functionality, output, online screen and content to software developers; delivering thorough QA testing reports that determine product quality & release readiness. I lead the QA testing processes that notably:
Created the company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. This helped accelerate average QA testing turn-around time by 25% or more, allowing the team to accept more testing work without increasing staff.
Prevented hundreds of thousands of dollars in erroneous charges to end customers, by identifying a software bug in the automated collection systems.
Pinpointed previously undiscovered flaws in signed loan agreement documents, averting major compliance and regulatory issues. In addition, I transitioned the software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development life-cycle for gains in code quality, software functionality and programmer productivity; by providing developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.
Advance FinancialCustomer Experience | Escalations
Dec. 2015 - Jul. 2016Greater Nashville Area, TNWorking as the Customer Experience Champion for Advance Financial meant responding to the highest level of customer escalations to include communications with the BBB, TDFI, and CFPB. To help manage the influx of communications as the company grew, I spear-headed the project of migrating our systems to utilize Zendesk. I was responsible for installation, report generation, automation and trigger creation, and continued maintenance. I continued serving as the Zendesk administrator for 3-years after leaving this role.
Low 7 SportsBusiness Operations Consultant
Nov. 2012 - Apr. 2013Clarksville, TNOwing to my passion and expertise in Basketball, I was called upon as a consultant to help achieve business success. I advised and modeled a youth basketball league for children aged 4 through 15 for the business, based on which it still operates. I created Standard Operating Procedures for the ongoing management and growth of the league, while overseeing recruitment and interviews of volunteer staff to referee, coach, and assist with all aspects of running the league. I laid down the systems for tracking all financial information, securing venues, tracking registrations, and maintaining communications with all parents, coaches, volunteers, and vendors.
iNFINiD Studios / MartinHasACameraProfessional Photographer
Apr. 2011 - Sep. 2018Greater Nashville Area, TNWith iNFINiD, I translated my need to frame the perfect picture, from a hobby into a business. I frame pictures based on how I see the world, for what it should be. I provide photography services in a wide variety of areas, including weddings, head shots, commercial, fashion, and conceptual; though I specialize in portrait photography. I have successfully scaled the business for 7 years and continue to mentor peers and students alike to learn photography and grow their hobbies into their own niche businesses; while not taking on assignments of my own.
FedEx OfficeAssistant Center Manager
Jul. 2006 - Jun. 2010Clarksville, TNI lead the FedEx center I was related to through 2 consecutive record-breaking months in sales through aggressive business-to-business marketing, up-selling, and cross-selling. Directly supervising the store operations and as many as 12 team members, I was responsible for scheduling, payroll reporting, sales forecasting and preparing custom bids. I inducted and trained all new team members on the POS system, computer software, and standard operating procedures.
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