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Work Background
Dapper LabsLive Operations Producer
Jun. 2024 - Dec. 2024
Dapper LabsVIP Community & Success Manager
Mar. 2022 - Jul. 2024
Dapper LabsVIP Support Supervisor
Jul. 2021 - Apr. 2022
MBS Restaurant ServicesOnline Community & Support Manager
Sep. 2017 - Sep. 2019Guatemala- Create, develop and maintain the social media presence for the business - Curate a weekly newsletter for subscribers that includes information on upcoming events, tips from the chef, and other bite-sized pieces of content - Provide insight into the creation of the weekly menu, using data from sales and user feedback - Assist in daily scheduling and provide client relations/support via email, social, and SMS - Actively engage new potential subscribers using digital and traditional marketing strategies
Rover.comRoverGo - Team Lead
Jan. 2017 - Jul. 2017- Led a team that applied a concierge style approach to the user onboarding experience for high value customers in the Rover.com marketplace. - Analyze and track our daily interactions using key metrics to identify ways we can improve the experience for new users, guiding them more clearly towards success and retention in the marketplace.
Rover.comUser Acquisition Specialist
Jan. 2016 - Dec. 2016- Chat live with prospective users in the Rover.com marketplace using a variety of factors to determine their eligibility, funneling them into account creation and sign-up. - Create and execute quarterly projects that aim to improve a part of the user experience upon initial entry into the marketplace.
Rover.comPremier Integration Specialist
Jul. 2015 - Dec. 2015- Communicate daily via emails, live chats, and phone calls with high-profile users (pet sitters) in our marketplace using Zendesk. - Assist in customer de-escalation strategies and implementation when needed.
Compass GroupMicrosoft Briefing Center Coordinator
Feb. 2015 - Jun. 2015Redmond, WA− Participate as a cross-functional team to implement a content strategy, agenda design, and drive overall briefing experience. − Know the multitude of industry standards, as well as differences between business cultures to effectively support all Microsoft enterprise executives and their global partnerships.
SafewayBeverage Department Manager
Aug. 2013 - Feb. 2015Queen Anne, Seattle, WA- Track and analyze daily, weekly and quarterly sales goals. - Engage customers daily to obtain qualitative feedback and improve their experience - Meet with multiple vendor representatives weekly to discuss merchandising and point of sale advertising.
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