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Work Background
UpworkFreelancer in Client Success & Marketing
Apr. 2020-- Host client meetings via zoom on a weekly basis and manage daily communications on Slack internally and with clients (email communication). -- ·Managing multiple new clients, reviewing contracts, and conducting onboarding activities such as onboarding calls or documentation to kickstart the project. -- Managing a book of up to 30 clients on a monthly basis. -- Pioneered & implemented the process of providing client feedback (example document available for review if requested); this feedback included highlighting areas of opportunities, areas of success and coaching examples to improve results. -- ·Implement coaching strategies to ensure clients feel heard, are held accountable and encouraged to complete the different milestones within the program. -- Design presentation decks representing post-launch analytics and performance, as well as teaching key components of the program that will contribute to client success. -- ·Pioneered and recommended multiple adjustments in the delivery framework for clients, such as updating SOPs or adding new ones.
MicrosoftProduct Advisor
Feb. 2020 - Sep. 2020-- Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations. -- Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices. -- Conduct outbound sales calls for existing clients and partners to increase lifetime value per customer and encourage repeat sales. -- Liaise with product development, direct sales managers and the GTM team to help clients complete different milestones within their program.
ConcentrixExecutive Client Support
Oct. 2018 - Jul. 2019Kingston, Jamaica-- Implemented professional sales presentations to
creatively communicate product quality and
market comparisons -- Generated sales by prospecting leads, cold
calling and negotiating advantageous deals -- Cultivated long-term relationships (6-9 months)
with clients to accurately quote prices and terms
that achieved customer objectives -- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability. -- Cold-called over 10 prospective customers daily with 85% success rate -- Built new business partnerships by providing a guided experience through the company's technical and marketing resources available through weekly and bi-weekly scheduled meetings on Microsoft Teams. --Achieved sales goals, increasing revenue by 80% for top accounts in 3 months and expanding personal sales portfolio by 40 new accounts (maximum 65 accounts)
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