Internal Revenue ServiceSupervisory Tax Examining Technician
Nov. 2016 - Jun. 2019Lead a team of 21 across Trust Fund Recovery Penalty, Substitute For Return, and SS-8 Coordinate, plan, and assign subordinates’ workstreams and determine and adjust departmental priorities
Analyze and investigate error trends and perform root cause analysis, present findings to senior leadership
Re-engineer workflows to increase efficiency, productivity, and accuracy in a highly regulated environment
Motivate, evaluate, and reward subordinates as part of monthly/quarterly/annual performance review cycle Oversee and implement performance improvement plans and disciplinary measures for infractions Assign, plan, and execute training plans to address employee skillset gaps