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Work Background
Corporate Human Resources Manager
Enjoy Group Costa RicaCorporate Human Resources Manager
Feb. 2024Costa Rica
Customer Experience Manager
TAG AirlinesCustomer Experience Manager
Feb. 2022 - Sep. 2023Guatemala
Cabin Crew Manager
AviancaCabin Crew Manager
Jul. 2013 - Mar. 2021Costa RicaManage more than 200 employees. Propose corrective, preventive and improvement actions to optimize the operation as they arise: - Industry / Manufacturer needs, - Cabin Crew and/or Operations area requests, - Lessons learned from events and feedback from cabin crew members, -Committees, - Responsible to Operations Management on regulatory and operational matters. Lead the selection and hiring process of cabin crew required by the operational plan. Follow up on management indicators to ensure achievement of goals. Implement wellness and work environment programs. Know and comply with Operational Safety, Industrial Safety, Occupational Health and Environmental policies, standards and procedures and report hazardous conditions. Propose corrective actions to increase technical reliability with respect to the exposed operational incidents, present projects, progress and improvement actions. Creation of action plans, improvement initiatives and follow-up of annual team performance evaluations.
Cabin Crew Manager
Avianca Holdings S.A.Cabin Crew Manager
Jul. 2013 - Mar. 2021
Gerente Aeropuerto SANSA Regional
AviancaTACA LimitedGerente Aeropuerto SANSA Regional
Feb. 2011 - Jul. 2013Aeropuerto Internacional Juan Santamaria, Terminal DomesticaLlevar a cabo la planificación, organización, dirección y control de las operaciones de tierra, buscando la utilización optima de los recursos humanos y materiales, en cumplimiento con las políticas, procedimientos y estándares establecidos por la Aerolínea para brindar una operación de carga y descarga de las aeronaves en forma eficiente y segura.
Lead Agent Servicio al Pasajero
TACALead Agent Servicio al Pasajero
Nov. 2008 - Feb. 2011Garantizar un servicio ágil, rápido y eficiente en él chequeo de clientes, recibimiento, abordaje y despacho de vuelos; asi como de comunicar a los colaboradores las pautas a seguir en la operación diaria y el manejo de las situaciones irregulares en el área de servicio al cliente de TACA en el Aeropuerto Internacional Juan Santamaría.
Asistente Administrativa
TACAAsistente Administrativa
Nov. 2004 - Nov. 2008Atención de llamadas telefónicas, elaboración de minutas y reportes, manejo del personal y planificación de vacaciones, confección de cartas, prechequeos de pasajeros VIP, manejo del sistema AMADEUS y Front Check, coordinación de reuniones y eventos, revisión de facturas a traves del sistema ORACLE, elaboración de pases y descuentos, control de asistencia y elaboración de acciones de personal.
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