Juan Atencio

IT Help Desk Manager @IRSA PROPIEDADES COMERCIALES

MarketingIT🐦 DesignPresentation DesignerCommunication DesignerBrand DesignerTech SupportCall CenterCall Center SupervisorCall Center TrainerCustomer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantCommunity ManagerCopywritingProofreaderEditorData EntryData Entry Specialist

A creative and customer oriented professional working in IT. With a lot of experience even from family business, I started from a young age to learn the difficult task of working with people. I studied Advertising, to have more tools and communication oriented knowledge, worked in both public and private sectors, and since 2022 I'm working as a Manager of Lvl 1 Entry Desk and IT Capacitation teams for IRSA.

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Work Background

IT Training Coordinator

CRESUD S.A.C.I.F.Y.AIT Training Coordinator

Aug. 2024Buenos Aires

IT Entry Desk Coordinator

CRESUD S.A.C.I.F.Y.AIT Entry Desk Coordinator

Mar. 2022Buenos Aires

User Experience / Backoffice Analyst

IRSAUser Experience / Backoffice Analyst

May. 2021 - Mar. 2022Buenos Aires, Argentina- Second-level customer service (complex cases) - Supervising the quality of service and process - Managing the Virtual Assistant for IRSA shopping malls (Via Botmaker) - Organization and internal communication of marketing campaigns between the commercial and marketing areas of the group's 14 shopping malls and the Contact Center team - Uploading and organizing shopping center activity for use and information from the Contact Center. - Uploading technical tickets (Jira) - Review of tenant contracts (SAP) - Supervising social networks and customer service responses.

Customer Care Representative

IRSACustomer Care Representative

Apr. 2019 - Mar. 2021Buenos Aires, Argentina- Customer Service - Conflict Resolution - Uploading tickets for incidents and others - Assistance to the Sales and Marketing team with the development of activities in the shopping center - Community Management (Moderation): Facebook, Instagram, Webchat (Botmaker)

Content Editor

Municipalidad de la Ciudad de MendozaContent Editor

Sep. 2017 - Dec. 2018Provincia de Mendoza, Argentina

Radio and TV Operator

Juan Agustín Maza UniversityRadio and TV Operator

Mar. 2015 - Sep. 2017Technical management of professional equipment in a Radio and Television studio and control for work performed at the Juan Agustín Maza University for its Radio, Television and Film studio.

Door to Door Salesperson

ÉbanoDoor to Door Salesperson

Mar. 2014 - Jan. 2016Mendoza, Argentina

Video Editor

Fajner ProduccionesVideo Editor

Mar. 2014 - Jan. 2015ArgentinaEdición y producción de videos para casamientos y cumpleaños. Uso de Sony Vegas Pro.

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