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Work Background
Kiira HealthMembership and Community Manager
Jun. 2023 - Jun. 2024United StatesExperienced Membership and Community Manager with a focus on providing outstanding member relations to new and established Kiira members. Skilled in managing communications, scheduling and credentialing for the clinical team, and facilitating transparent interactions with insurance companies. Collaborates closely with the CEO as the Member and Community Manager. Proficient in medical coding, Code of Conduct, multitasking, and various administrative tasks, with expertise in healthcare management and strong communication skills.
Optimal Health & Wellness CenterFront Office Specialist
Sep. 2019 - Dec. 2021Pasadena, California, United StatesProvides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks
USC Physical TherapyPatient Care Coordinator
Oct. 2016 - Jun. 2019Greater Los Angeles Area
Planned Parenthood Pasadena and San Gabriel ValleyFront Office Specialist
Sep. 2015 - Oct. 2016California•Front desk duties including checking patients in and out using next gen and collecting copayments and donations
•Verify insurance eligibility, understanding FPACT guidelines and co-pay for patients
•Help with resolving problems and errors with charge entry
Bell Physical TherapyPhysical Therapist Technician
Apr. 2013 - Sep. 2015Pasadena, California•Responsibility of Inventory control, placing and expediting orders for supplies; verifying receipt of supplies
•Assisting patients with exercise, prepares treatment room for patient by following prescribed •Front desk duties including checking patients in and out using next gen and collecting copayments. •Performed insurance verification, pre-certification, and pre-authorization.
•Entered procedure and diagnosis codes, and requisite patient information into billing software
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