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Work Background
Moms In Motion - A Virginia Service Facilitation ProviderDivision Trainer
Aug. 2025
411 BPOTraining Consultant
Oct. 2023 - May. 2025Las Vegas, Nevada, United StatesEvaluating and refining the existing training processes, ensuring alignment with the company’s strategic goals, and fostering a cohesive learning experience across multiple cultural contexts. Assumed the role of New Hire Training Director leading a diverse team of Senior and Frontline Leaders across the Philippines, Mexico, and Bulgaria. In this capacity, I spearheaded the development and implementation of comprehensive training programs designed to elevate the sales performance of new hires in a fast-paced, results-driven environment.
Conifer RealtyCorporate Trainer
Apr. 2023 - Aug. 2023Rochester, New York Metropolitan AreaDirected, participated and/or partnered in People & Culture development projects and programs, including competency development, assessment/selection tool development and validation, s performance management, development planning, culture initiatives, change management, employee engagement, coaching and mentoring Engaged in cross-functional collaboration property management leaders to ensure training and learning experiences contribute to the advancement of high performing employees and teams. Assessed, identified, and implemented learning and growth programs to ensure the development of highly performing and high-potential employees Created tools, resources, and education to support quarterly talent review process Conducted training sessions, including management coaching and leadership development, ensuring opportunities across all levels Designed, implemented, and executed training content and learning experiences for front line, middle management, and senior level staff Supported the People & Culture team in the development of strategies and programs to enhance the culture and increase employee retention
STARTEKManager - Learning Strategy & Design
Feb. 2020 - Jan. 2023Denver, Colorado, United StatesDesigning, creating, and executing employee and leadership development programs that enable the organization and leadership team. Partnering with the stakeholders, key leaders, and subject matter experts to enhance the overall learning strategy, deliver sustainable and impactful development experiences via mixed-reality gamification and micro-learning and drive continuous improvement of the learning function.
STARTEKGlobal Manager - Net Promoter Score
Aug. 2019 - Feb. 2020United StatesIn this role, I led the highly successful deployment of the Comcast Net Promoter System to 6 lines of business across 4 Countries and 1500+ employees. I have also made it my mission to always go above and beyond through being integral to critical instructional design projects. I facilitated highly impactful training for 125+ members of the frontline leadership team with high levels of satisfaction from learners who subsequently developed greater knowledge and understanding in DMAIC concepts, classroom management, facilitation, and coaching. In addition, I hold accountability for and manage all global NPS work practices, which involves leading on all reporting and compliance for Huddle facilitation, customer callbacks, NPS Survey volume, and outputs. I have utilized articulate 360 instructional design techniques to develop and write NPS training material and e-learning content critical for client success and understanding, and I currently serve as the enterprise-wide LMS Administrator for a system with 45,000 users.
STARTEKSenior Corporate Trainer
Sep. 2017 - Aug. 2019Lynchburg, Virginia AreaHere I spearheaded and facilitated the Global leadership initiative for all Corporate, Regional, and executive leadership and support teams where we achieved a 98% completion rate against a goal of 95% and delivered the on-boarding of numerous additional large and critical clients including Amazon. During this relatively short tenure, I facilitated programs that successfully Master Certified 25 Senior Trainers in critical advanced training skills, as well as designing and launching 2 leadership preparatory development programs that successfully increased the speed to competency and proficiency of front-line leaders; slashed attrition rate and turnover of Supervisors by 75%. I also held critical roles on a range of diverse project teams supporting 30 clients; boosted client satisfaction rates and effectively-identified and bridged performance and quality gaps.
STARTEKSenior Trainer
Feb. 2013 - Sep. 2017Lynchburg, Virginia AreaIn this position, I achieved the status of Master Trainer for both Startek and Comcast clients and successfully led a 4-member team of professional trainers; ensured all of them were certified to launch the Comcast Central Division. I also successfully grew the divisional headcount to 150 and maintained a throughput average of 85%+.
I was able to maintain and audit continuous education programs for multiple clients and effectively conduct curriculum evaluation for 4 high-profile client organizations.
STARTEKTrainer
Jan. 2012 - Feb. 2013Lynchburg, Virginia AreaWithin this first role at Startek, I launched the Comcast West Division Repair, ramped up headcount numbers to 350, and maintained a throughput rate above 90% for all waves. I facilitated a wide range of diverse programs and achieved and maintained a training evaluation BLAST Score Average of 3.8 out of 4, representing a high level of client satisfaction with the training they received. As a result of my engaging facilitation and client satisfaction, I received praise and recognition from client managers for top-quality curriculum and activity development and execution.
STARTEKMid-Market Account Manager
Jan. 2011 - Jan. 2012Lynchburg, Virginia AreaHigh Capital Telecom Sales and Account Management for CenturyLink.
STARTEKData Account Executive
Oct. 2010 - Jan. 2011Lynchburg, Virginia AreaHigh Capital Telecom Sales for CenturyLink.
411 BPO
Las Vegas, Nevada, United States
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