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Work Background
PrintGoHead of Growth
Sep. 2025Bogotá D.C. Metropolitan AreaLeading growth strategy for an early-stage startup, wearing multiple hats across product, operations, and customer acquisition. Key responsibilities: - Developing data-driven growth strategies and testing hypotheses to drive user acquisition and retention - Building processes to organize information, track metrics, and enable data-informed decision-making - Creating strategic plans that balance short-term execution with long-term vision - Collaborating with cross-functional teams to align on priorities and overcome barriers
TPRisk Operations Specialist
Feb. 2025 - Aug. 2025Bogotá D.C. Metropolitan AreaSupported account verification and fraud prevention operations for a global fintech platform, reviewing documentation and assessing risk for new user accounts. Key responsibilities: - Reviewed and verified identity documentation for users creating accounts, ensuring compliance with KYC/AML requirements - Detected patterns and red flags to prevent fraudulent account creation and protect platform integrity - Made critical risk assessment decisions balancing security with user experience - Worked with global users across multiple markets, handling sensitive information with accuracy and confidentiality - Collaborated with cross-functional teams to escalate complex cases and improve verification processes Skills developed: Risk assessment, attention to detail, pattern recognition, compliance operations, decision-making under pressure
Aether SASCo-Founder
Nov. 2024 - Sep. 2025Bogotá D.C. Metropolitan AreaCo-founded a cross-border startup focused on building ML-based tools and web applications. Key contributions: - Led user interviews and client outreach to validate product-market fit and drive early engagement - Built and shipped MVPs (web applications & ML-based tools) working with distributed teams - Ensured team alignment, proactive risk detection, and problem-solving across time zones - Balanced technical product development with user needs and business viability Skills developed: Product discovery, stakeholder management, startup operations, cross-cultural collaboration Along this journey, we created two prototypes: A methodology was developed using Machine Learning to calculate the factor of safety of a slope with specific characteristics, optimizing the design process. A user-facing interface hosted at https://vienna-2025.streamlit.app/ A compact software dashboard at
https://studio--civilsolve-jbq96.us-central1.hosted.app/dashboard
TAILOR ENGINEERINGGeotechnical Engineer
Nov. 2023 - Nov. 2024Argenta, Emilia-Romagna, ItalySupported multicultural teams across Latin America, Europe, and Oceania in delivering geotechnical and digital solutions for international projects. Key contributions: - Coordinated cross-border teams, ensuring alignment and timely delivery of technical projects - Developed internal platforms to streamline data management and improve team collaboration - Maintained continuous client follow-up to ensure satisfaction and project alignment - Bridged technical and non-technical stakeholders, translating complex information into clear insights
WorkanaCustomer Support Agent
May. 2023 - Feb. 2024Bogotá D.C. Metropolitan AreaProvided proactive support to freelancers and clients on Latin America's leading freelance marketplace, ensuring smooth platform experience and strong retention. Key achievements: - Built trust with users through empathetic, solution-oriented chat support, resolving issues quickly and maintaining high satisfaction - Provided multilingual assistance (Spanish, English, Portuguese), improving accessibility across diverse markets - Identified recurring pain points and friction patterns, sharing actionable insights with the product and operations teams to reduce churn - Acted as the voice of the customer, translating user feedback into recommendations that improved platform experience Impact: Helped reduce user disengagement by proactively addressing challenges before they led to churn.
Universidad de La SalleAcademic Assistant
Jan. 2021 - Dec. 2022Bogotá D.C. Metropolitan AreaProvided personalized academic and personal support to at-risk students, helping them stay engaged and succeed. Key achievements: - Proactively identified struggling students in collaboration with professors, reducing disengagement through early intervention - Designed tailored support strategies considering each student's family, economic, and academic context - Delivered continuous 1:1 mentoring, improving student engagement and helping them discover and pursue their areas of interest - Created a supportive environment where students felt heard, valued, and capable of growth Impact: Helped dozens of students improve academic performance and persist through challenges by combining empathy with structured support.
Universidad de La SalleProfessor
Aug. 2019 - Dec. 2020Bogotá D.C. Area, ColombiaProjects: 1. Development of a Mobile Application for Geotechnical Field Investigations Skills developed:
- Mobile software development
- Real-time data management
- Automation of data collection
- Field process optimization 2. Creation of Software to Define Design Spectrum Parameters Based on Bogotá's Microzoning Skills developed: - Geotechnical and seismic analysis
- Microzoning and seismic hazard assessment
- Technical software development
- Application of local regulations in structural design 3. Use of VBA to Optimize Engineering Processes Skills developed: - Process automation through programming
- Optimization of calculations and reports
- Development of custom engineering solutions
- Advanced Excel (VBA) proficiency
EYR ESPINOSA Y RESTREPOGeotechnical engineer
Jul. 2018 - Aug. 2019Bogotá, Capital District, Colombia1. Geotechnical Reports for Foundation Recommendations and Slope Stability - Prepared detailed geotechnical reports with recommendations for suitable foundation types for construction projects.
- Assessed slope stability under both static and dynamic conditions.
- Conducted deformation analysis and evaluated potential effects on adjacent structures. 2. Advanced Geotechnical Analysis - Assessing slope stability, foundation design, and structural integrity under various conditions.
- Conducting deformation and seismic analysis for construction projects. 3. Post-Report Assistance for Project Execution - Provided ongoing support and advice to clients after the delivery of geotechnical reports.
- Addressed technical questions and issues during project implementation. 4. Seismic Microzonation and Analysis - Implementing microzonation methods to assess seismic risk.
- Defining seismic design spectrum parameters for civil engineering applications. 5. Client Support and Technical Assistance - Resolving client inquiries and technical issues during the project implementation phase.
- Communicating effectively with stakeholders to ensure project quality and success.
Cemaden (Brazilian National Center for monitoring and alerts natural disasters)Researcher
Apr. 2017 - Jun. 2018BrazilDevelopment of a Landslide Monitoring Algorithm - Designed and implemented a Python 3.6 algorithm to process and analyze data from rainfall stations in high landslide-risk areas across Brazilian cities.
- Integrated soil moisture and precipitation records to identify patterns and correlations affecting slope stability.
- Developed automated data visualization tools, generating time-series graphs of precipitation, soil moisture, and accumulated data to enhance interpretation.
- Contributed to landslide monitoring and prevention efforts, providing valuable insights for early warning systems and risk mitigation strategies.
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