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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨100%
Business Owner
💸75%
Marketing
🔥50%
Startup Founder
Geos
🇬🇧25%
United Kingdom
Work Background
BaseStack LivingDirector of Community Engagement
Apr. 2025
Not Just TravelFranchisee
Oct. 2023United KingdomIf you want to travel, reach out, and let me use my time to save yours.
Boundless LifeHead of Community
Sep. 2022 - Dec. 2023GlobalHelping build the next generation of kids, kinder to people and to the planet whilst giving you back the freedom to explore the world.
Octopus EnergyOperations Manager - EuroHub creation
Mar. 2022 - Sep. 2022London Area, United KingdomOn a mission to make a big green dent in the universe by building a truly sustainable energy system globally. That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
CIRCA5000Head of Community
Apr. 2021 - Dec. 2021LondonCollectively we can shape the future into one that’s liveable, prosperous and, ultimately, human. The more people investing in climate change solutions, the more chance humanity has at not only surviving in the future, but thriving. All the way to the Year 5000? We hope so.
GorillasCustomer Love Creator | Expansion Manager - UK
Mar. 2021 - Apr. 2021London, England, United KingdomSpreading Gorillas 🦍 ❤️ love through UK
Enjoy Technology, Inc.Support Lead UK
Aug. 2020 - Feb. 2021LondonResponsibilities Individual and team efficiency optimisation.
Mentorship on technical and process competencies.
Ensure that Customers receive excellent communication, problem solving and professional etiquette skills from each and every contact with Support to achieve max CSAT
Process documentation, and communication to HQ and Field.
Act as liaison between the Field and key stakeholders to escalate feedback and find solutions to issues.
Identify learning gaps and partner with Learning and Development team to create training material and conduct workshops Escalation POC for customer issues and communicate with the correct corresponding department.
Report insights, and trends to Global Leadership
Creative problem solving
Customer escalations Redesign the Support Operation based on trend and insights analysis Goals and KPIs definitions and its execution
Decentralisation of Social Media support channel
WeWorkCommunity Ops /Sales and Engagement Manager
Jan. 2017 - Apr. 2020São Paulo, São Paulo, BrazilImagine you are given the opportunity to build from scratch your dream on this world of change the way people work, live, face life, and treat each other by opening the first WeWork in Brazil. As one of the first 3 employees hired in Brazil, I could work in a rapid growth and ambiguous environment. Building a brand from scratch I could be part of
what the legacy would be for the next years to come in terms of Sales, Customer Service, Ops and Community.
After 1 year of succeeding in the areas mentioned above, I was requested to support and lead part of the Expansion in Latin America, then I was offered the Senior role and with that, I managed a cluster of 5.000 members and worked on the strategic planning of the following: Business Development, Social Media, Events, PR, Sales, Customer Support, Engagement (as the core), Customer Service and Experience, Logistics, Sales and Operations, reaching the top performance score for the market.
AirbnbBrazil Community Manager
Oct. 2012 - Jan. 2017São Paulo e Região, BrasilI had the opportunity to build a world where people can feel that they belong anywhere Being the registered #1 employee for Airbnb in Brazil, I had the luck and opportunity to work on a “do more with less”, insanely fast-paced environment that was trending and disrupting the travel industry. I was hired as an Activation Agent.
Trying to make the process more efficient, not only I became a team lead, but later on the Community Manager and Culture Ambassador.
I scaled the host community in Brazil with the snowflake model, which gave me a spot at Airbnb HQ in California. I played multiple roles and worked closely with devs to make sure feedback was provided and also had part in Support, Customer experience, host education, events, PR, VIP press tours, World Cup, Olympics and Sales.
Lemar Ink Franquias LTDAGerente Comercial
Mar. 2007 - May. 2011São Paulo e Região, BrasilSales Manager
• Web channel sales growth and intelligence.
• Built all the structure for the new sales channel, developed team training, fixed prices to fit better in the Market visioning more profit.
• Strategic planned new services and products to be offered in a more complete package of services to retain costumers • Won 2 prizes for team performance and achieving never seen sales goals.
2006 to 2011 Lemar Ink Franquias LTDA São Paulo, BR Sales Agent Senior
• Went from an administrative position in logistics to sales in 6 months, to Sales Senior and in 3 years to Sales Manager.
• Responsible for getting new leads, indentify their biggest constraint and creating projects to solve the issues.
• Key accounts agente responsible for creating relationships and bonds with costumers, meeting them in person , helping them to prepare to big events like fairs, retain their accounts and increase the monthly order Always offering what was the best for their needs.
• New sales agente training
• Implemented a learning program where employees could learn from each other and become better at their own roles. It ave the opportunity to some find out what they were passionate about and to others to improve their productivity and results.
• Hit the sales record for 2 consecutive years
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