EXPRESSCustomer Sales Leader
Jun. 2007 - Oct. 2013Chula Vista, California, United States• Managed new store openings within the US, Mexico and Canada with effective training of new staff members for merchandising, sales and stockroom.
• Effectively coached store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partnered with the Store Management to provide feedback on associate performance.
• In charge of assisting with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Built effective schedules with the right associate in the right place at the right time.
• Effectively resolved customer service issues to a positive outcome.
• Managed and assisted with product launches, window changes, visual presentation standards, and signage placement.
• In charge of the men's and accessories departments visual merchandising standards to optimize sales.