VilicomHead Of Service Delivery
Mar. 2019 - May. 2020Reading, United KingdomSpearhead effective strategic control of entire UK service delivery operations, devising key strategies to achieve increased operational performance and profitability. Drive major change and cultural programmes to increase business efficiencies. Initiate and deliver programme management of major projects, leading, recruiting and developing multiple teams. Conceive effective programme scoping, governance, team management, resource allocation, risk management, budget control and delivery of key projects to achieve client satisfaction / retention
Successfully onboard new suppliers through complex tender, vetting and negotiation leadership
Developed numerous Potential Manager, Team Leader and Service Delivery team structures through inspirational team management, recruitment, coaching and development
Forefront Business Development team profitability and delivery, creating cost models, tender replies and solution definitions to ensure continual client satisfaction and growth
Identified Project Management inefficiencies, implementing Vilicom Project Management framework, to achieve project delivery on time, within budget and with maximum return on investment Direct continuous improvement initiatives, driving Health & Safety, Culture, Values, controls and efficiency process implementation to drive best practice across Service delivery operations
Formulate and execute business strategies, supporting Leadership and Board of Directors teams