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Work Background
DeloitteAsoociate Partner / Senior Manager
Jan. 2014Houston, Texas, United States• Led design, establishment, and operational strategy for a Global Capability Center in advanced technologies for a global Quick Service Restaurant company, driving significant improvements in customer-facing service delivery and adoption.
• Implemented MVP solutions leveraging AI and Machine Learning for predictive maintenance, significantly enhancing operational efficiencies in energy and technology sectors.
• Developed innovative AI/ML solutions for pipeline integrity management, optimizing inspections, reducing risk, and ensuring compliance with stringent safety standards.
• Spearheaded enterprise-wide transformations, including a 4.5-year Safety & Reliability capability restructuring, achieving revenues exceeding $42 million and high client satisfaction.
• Managed customer-focused technology transformations utilizing agile, data-centric methodologies to deliver measurable outcomes in asset-intensive industries.
• Directed extensive technology-enabled strategy initiatives, including digital transformation and operational efficiency engagements within leading energy, resources, and chemicals organizations.
• Designed technology integration strategies and operational frameworks that enabled new market entries and optimized revenue streams, including strategies for fuel market entries generating projected annual revenues up to $5.5B.
• Led complex business case development, supporting strategic initiatives through rigorous quantitative and qualitative analysis.
• Directed cross-functional and multinational teams, effectively mentoring and preparing junior members for increased responsibilities.
Innovacion y Tecnologia para NegociosManaging Partner
Nov. 2012 - Dec. 2013Mexico City Area, Mexico• Directed cross-functional teams developing target operating models focused on security, safety, environment protection, and customer service excellence in highly regulated sectors.
• Successfully developed and deployed customer service strategies impacting over 800,000 users, achieving marked improvements in customer satisfaction metrics.
PromexicoBusiness Intelligence Director
Mar. 2011 - Oct. 2012Mexico City Area, Mexico• Led strategic projects and created industry roadmaps resulting in $13 billion in Foreign Direct Investment and $6 billion in international trade projects.
• Established comprehensive data infrastructure (Data Lakehouse) enhancing market research capabilities, fostering informed decision-making and competitive advantage.
Comision Federal de ElectricidadInterim CIO/CTO
Jul. 2009 - Mar. 2011Mexico City Area, Mexico• Drove comprehensive customer care transformation programs involving technology overhauls and process redesigns, significantly improving profitability and customer satisfaction.
• Developed enterprise-wide architectures enabling integrated customer-centric applications across billing, service delivery, and customer relationship management.
Oliver WymanAssociate Partner
Jul. 2007 - Jun. 2009• Originated and led $4M in advisory services in energy and government sectors.
• Performed comprehensive analysis of the P&L operations for a healthcare supplier experiencing monthly losses of $800K. Conducted an extensive strategic partner and buyer search, ultimately recommending closure of the company to the Board of Directors.
DeloitteDirector
Oct. 2003 - Jul. 2007Expanded public sector consulting practice from USD $1M to $15M in annual revenues. Managed a 30-consultant team and oversaw strategic business and technology engagements.
• Led organizational restructuring and ERP implementations for Mexican government agencies significantly enhancing efficiency and service delivery.
Booz Allen HamiltonSenior Associate
Feb. 2000 - Sep. 2001Directed complex strategy and technology projects for top corporations, including a large telecommunications operator and a regional financial services institution.
Plaut ConsultingDirector
Feb. 1999 - Feb. 2000Directed business strategy and delivery of SAP implementation consulting services.
• Led the team that enabled a large manufacturing company to standardize its business processes with its German headquarters and comply fully with Mexican regulatory requirements through successful SAP implementation.
• Managed the SAP implementation project for a leading pharmaceutical company, automating financial and materials management processes.
• Provided SAP consulting and IT management solutions resolving critical systems administration issues for multinational advanced manufacturing corporations.
Siebel SystemsProfessional Services Director
Feb. 1998 - Feb. 1999Built and led the regional consulting practice for Siebel Systems software implementation.
• Supported a mobile telecommunications provider in initiating operations in Mexico by deploying Siebel CRM solutions supporting sales and customer service processes.
• Directed the implementation of sales force automation and customer relationship management solutions for a leading housing development company in Mexico.
• Supervised consultancy services that streamlined sales processes and enhanced proposal management for broadband operator in Mexico, significantly improving their commercial and technical operations.
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