The Agency BlueprintClient Success Manager
Mar. 2024• Own the entire relationship with assigned clients, including onboarding, implementation, and satisfaction
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our program and services
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain existing customer-success metrics and data as directed Software programs:
- Slack, Close, Clickup, Otter, Calendly, Skool, Vimeo
• Own the entire relationship with assigned clients, including onboarding, implementation, and satisfaction • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our program and services • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings • Maintain existing customer-success metrics and data as directed Software programs: - Slack, Close, Clickup, Otter, Calendly, Skool, Vimeo
Skills: Customer Experience · Key Client Relationships · Customer Success · Support Management · Software as a Service (SaaS) · Communication · CSM · Client Services