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Work Background
HIFI FILTERcustomer service specialist
May. 2025
EvolutionGame presenter
Apr. 2024 - May. 2025
HertzRepresentante del servicio de atención al cliente
Aug. 2022 - Apr. 2024- Customer Service by e-mail, phone or social media for solving any
incidents generated
-Managing incoming calls and chats and customer service inquiries
-Provide accurate, valid and complete information by using the right
methods/ tools
-Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
-Keep records of customer interactions, process customer
accounts, and file documents
Ejecutivo de Ventas MovistarEncargado de tienda
Jan. 2021 - Mar. 2022-Processed and managed customer orders, ensuring timely and accurate
fulfillment.
-Oversaw and coordinated returns and exchanges, maintaining customer
satisfaction and adhering to store policies.
-Supervised and managed a team of 5 staff, providing training, guidance,
and support to ensure excellent customer service.
-Monitored daily store operations, ensuring smooth functioning and
adherence to company standards.
-Conducted interviews, assessed candidate qualifications, and made
recommendations for hiring decisions.
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