Microsoft CorporationLicensing Operations Specialist
Jan. 2000 - Jan. 2006Fargo, North Dakota AreaProvided industry leading customer service on Microsoft Business Solution's products including: Axapta, Great Plains, Microsoft CRM, Navision, Retail Management and Solomon
Built an ordering process for Retail Management software sold by Microsoft Business Solutions.
Improved relations with Sales Teams, Product Teams and Distributors for the Retail Management product as a proactive measure to streamline the process for operations
Addressed and guided Partners, Customers and Sales Teams on escalated issues.
Recruited for testing internal applications that assisted in fulfilling orders to partners and customers.