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Work Background
Ethiopian Airlines PSA - Kibati Travels & Tours (U) LtdTravel Consultant & Administrative Officer
Sep. 2022Kampala Boulevard Building, Kampala• Make and confirm reservations for passengers, ensuring accuracy and optimal customer satisfaction. • Arrange reservations and routing using airline manuals, reference guides, timetables, and tariff books. • Issue tickets quoting correct fares to minimize debit notes and passenger complaints. • Assist mishandled passengers (NOREC/DNB) to resolve travel disruptions and maintain customer loyalty. • Advise on flight plan changes, cancellations, confirmations, and alternative itineraries. • Record and process reservations from phone, email, and travel agents; action telex messages and authorities. • Provide travel agent support including seat confirmations, upgrades, and downgrades. • Process MCOs, refunds, lost tickets, and time-barred tickets in line with airline standards. • Prepare and close daily/weekly sales reports on time, ensuring compliance and revenue accountability. • Promote airline products, offers, and services to generate additional revenue. • Key Achievement: Introduced an accounting system to track sales and expenses, enabling accurate monthly productivity measurement.
Eureka Place HotelFront Office Assistant
Aug. 2021 - Sep. 2022Kampala, Uganda• Welcomed and assisted guests, managed check-in/out processes, and handled inquiries professionally. • Coordinated guest bookings and reservations to ensure smooth hospitality operations. • Maintained a friendly and professional environment while managing front office tasks. Key Achievement: Designed reporting templates that improved accountability and efficiency in the Front Office department.
Faraja Africa FoundationHospitality & Admin Officer
Aug. 2020 - Jul. 2021Kampala, UgandaPlan and execute all office travels, accommodation and car hire. Keep tabs on office supplies to ensure that they’re always refilled. Handling different stakeholders and bidders like car hire companies, destination hotels and events planners who render their services when called upon. Co-ordinate office meetings and follow up on outsourced service providers to ensure smooth running of day to day activities.
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