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Work Background
flydubaiSales Agent
Mar. 2015 - Jan. 2020alain1.Providing customers with information about flydubai flights, schedules, product, terms and conditions 2.Guiding customers on destinations flydubai operates to
3.Making new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request using Radixx.
4.Collecting cash or other form of payments and properly reporting these to supervisor and/or retail manager
5.Handling of Commercial visa process which involves validation of visa application details submitted by the passengers/agents
5.Submitting daily sales reports to Supervisor.
6.Rebooking passengers affected by flight disruptions or cancellations
7.Updating ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.
Alamaan Travel and HolidaysAssistant to Marketing Manager & sales
Dec. 2014 - Jan. 2020Al-ain
VIP Consultants UAEIntern
Apr. 2012 - Nov. 2014Reported daily activities to the CEO. Introduced the company to various marketing channels/platforms. Worked on designing various operational forms to keep a track of records. Introduced the company on corporate level.
Tracked daily reports.
Abu Dhabi University Knowledge GroupAssistant to project manager
Jun. 2011 - Jul. 2011alainAssisted the Project Manager in planning student recruitment activities, and program delivery.
Assisted the Project Manager to recruit 850 High school students, for ADUKG Summer Camp,
2011.
Helped the Project Manager in designing marketing materials for the program.
Met with prospective students, and conducted presentations for them, to introduce the program of
the Summer Camp.
Provided information related to admission requirements, camp program, curriculum, and general
information about ADUKG’s offered programs.
Proactively advised the prospective as well as registered students during the registration period.
Prepared reports on the status of prospective and newly registered students
Acted as a source to the newly recruited students, by providing them with personalized support.
Assisted the Program Manager in delivering Orientation to the recruited students.
Prepared Admission letters for students.
Worked closely with students, instructors and parents.
Collaborated with other departments to ensure the smooth delivery of the Summer program.
Abu Dhabi UniversityAssistant to Project Manager
Jun. 2011 - Jul. 2011ALAINWorked for ADUKG’s ICS (Institute for Continuing Studies) and operations department.
Worked on Oracle's ERP system; PeopleSoft data entry module for new students’ registration,
creating the attendance module for all the classes, entering student’s grades on the system and
distributing the same through mail merge.
Dealt with the technical errors while monitoring the Cambridge English exams.
Supervised and reviewed daily reports.
Worked closely with students, instructors and parents, enhancing communication skills.
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