Paramount Business JetsCOO
Jan. 2007 - Dec. 2011Improved efficiency via process simplification and technology implementation by evaluating business processes and highlighting opportunities. Conceptualized and developed a customized web-based CRM to improve sales and operational efficiency. Developed operating policies and procedures and direct the work of department managers. Headed and coordinated the development of the company website as well as the implementation of new web technologies. Maintained security of company’s intellectual property and information technology with appropriate measures. Prepared reports and associated relevant support material for the CEO. Directed and functioned closely with aircraft operators, firms, and individuals providing productive services to the company.
Key Contributions:
• Allowed the company to operate worldwide virtually through conceiving, designing, and applying several systems and by heading all operational and administrative functions thereby significantly decreasing operational costs.
• Developed an industry-leading online quoting system to provide customers with estimates for private jet charters worldwide.
• Contributed to developing a corporate culture of transparency, trust, integrity, and ethics to improve organizational efficacy.
• Utilized web analytics data for forecasting and to enhance the user experience of the website to generate higher conversions.
• Developed technology solutions to integrate business processes of accounting, HR, and operations departments to perform potentially.