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Work Background
Burn Boot CampGeneral Manager
Mar. 2025Herriman, Utah, United States
Burn Boot CampOperations Lead Manager
Oct. 2024 - May. 2025Herriman, Utah, United States
Burn Boot CampBurn Ambassador
Feb. 2024 - Nov. 2024Herriman, Utah, United States
Weave HQCustomer Success Enablement Lead
May. 2021 - May. 2022Lehi, Utah, United States-Devise, deploy, and monitor the Onboarding Team's employee learning, and development.
-Coordinate Customer Training during the Onboarding Journey with key stakeholders.
-Train and prepare newly hired Customer Onboarding Managers for their role and responsibilities. -Edit, update, and maintain internal knowledge storage platform.
-Collaborate with Senior management to develop internal knowledge strategy. -Design new training content and strategies in a rapidly changing environment. -Identify and implement measures of success for training program.
Weave HQCustomer Onboarding Manger
Jan. 2021 - May. 2021Lehi, Utah, United States-Develop and manage relationships with customers throughout the implementation process.
-Manage a portfolio of customers in various stages of implementation.
-Act as the project manager/point contact for each customer.
-Keep the customer informed throughout the process and set clear expectations.
-Teach and train customers how to maximize the value of the Weave platform.
-Provide a five-star customer experience with each customer.
-Triage, troubleshoot and prioritize issues as they arise during implementation.
-Coordinate with adjacent teams on all tasks related to onboarding.
VIPKIDTeacher
Jul. 2018 - Jan. 2021- One-on-one virtual English tutoring of students ages 5-12
- Create an engaging, and personalized lesson for each student
- Communicate learning objectives, and student progress to parents
The Ohio State University Moritz College of LawOffice Associate
Aug. 2015 - Nov. 2016Columbus, Ohio Area- Support Career Services staff
- Manage reservations of rooms in Drinko Hall
- Search for, and post job postings to Simplicity for students
- Organize student locker usage
- Assist in weekly job publications
- Handle travel reimbursement forms
CARE Heating and CoolingSales Coordinator
May. 2014 - May. 2015Lewis Center, OH-Qualify all incoming leads
-Schedule all appointments for Sales team
-Follow-up with leads to ensure customer happiness
-Support Sales team with internal paperwork and best practices
-Accounts payable
-Accounts receivable
-Assist in converting the office from paper-based to cloud-based computing.
Pistacia VeraRetail Associate
Nov. 2013 - Jun. 2014German Village, OH-Created a welcoming, professional, and comfortable dining atmosphere. -Trained and mentored of other associates -Educated customers on delicious product and intricate processes used in the bakery
Davinci VirtualSales Executive
Oct. 2011 - May. 2013Greater Salt Lake City Area-Started as a Receptionist, and promoted to Sales Executive -Developed happy and professional relationships with clients and team members -Influenced customer decision making to increase dollar amount of each order -Initiated phone, instant message, and email communication with over 100 prospects each day -Consistently met and exceeded monthly sales objectives
Davinci VirtualSales Associate
Jul. 2011 - Oct. 2011-Worked efficiently with very little supervision - First person to answer all incoming calls for the company -Provided a happy and professional first impression for all prospective and current clients -Refined skills in Excel, and entire Microsoft Suite -Calmed and communicated effectively with unhappy customers -Took extremely detailed notes -Collaborated with every department to ensure customer satisfaction.
Davinci VirtualLive Receptionist
Oct. 2010 - Jun. 2011-Manage inbound calls for over 200 clients. -Ensure efficient and accurate messages,scheduling, and other office administration. -Provided extremely high emphasis and expectation to give superior customer service to each caller, client, and teammate -Received a promotion within six months of working at with Davinci
Willow Creek Country ClubSupervisor
Apr. 2010 - Oct. 2010Snack Bar Manager: -Supervised eight employees, and wrote scheduled -Organized all large pool party events -Ordered all food and supplies for the snack bar -Produced the highest quality product -Problem solving with club members -Effectively reduced monthly budge -Maintained a superior and clean environment-- far beyond Club and industry standards Line cook/server: -Performed daily tasks associated with preparing, and executing dinner service -Prepared and participated in weekly barbecues/parties -Participated in several large Club events, including banquets -Assisted in planning and service in the largest golf tournament Utah
Willow Creek Country ClubServer/Line Cook/Pastry Cook
Apr. 2009 - Apr. 2010Performed daily tasks associated with preparing, and executing dinner service. Prepared and participated in weekly barbecues. Participated in several large Club events, including banquets
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