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Work Background
Naval Surface Warfare Center (NSWC)System Test Engineer
Jul. 2020 - Jan. 2021Dahlgren, Virginia, United StatesCollected and analyzed TDL-J (Tactical Data Information Link) and CEC (Cooperative Engagement Capability) data exchange to maintain security and functionality within fleet communications •Developed scripts enabling system testers to enhance data recording accuracy and efficiency according to TDL-J 70-bit MIL-STD-6016, resulting in a 50% increase in data analytics effectiveness
•Created user stories to strategically document and track incremental changes to processes and procedures
Naval Surface Warfare Center (NSWC)E3 Radar and Antenna Technician
Sep. 2018 - Apr. 2019Dahlgren, Virginia, United StatesProvide technical support to test, evaluate, provide in-service engineering, and verify the quality and effectiveness of antenna throughout the USN fleet •Maintain, repair, and calibrate radar and navigation equipment
•Construct new antennas individually and collaboratively based on engineering schematics
•Disassemble, repair, build and test specialized antennas for naval communications
Naval Surface Warfare Center (NSWC)System Engineer
Sep. 2017Dahlgren, Virginia, United StatesLead dynamic 4-person teams, overseeing the implementation and troubleshooting of critical system updates for AEGIS and Ballistic Missile Defense (BMD) programs across 25+ Navy vessels •Optimized the training process for new hires by creating easy to follow work orders to facilitate tasking reducing user error by 50%
•Facilitate communication between software developers, stakeholders, and Officers utilizing DoDAF ensure clear understanding and accurate implementation of program office specifications
•Baselined, configured, and documented AEGIS/BMD system updates to include Commercial off the shelf (COTS) hardware into legacy navy systems from bare metal to complete operational status
•Coordinate and schedule emergent system updates for both CONUS and OCONUS installations
•Install combat systems onboard ships and troubleshoot issues to ensure systems are performing adequately based on system requirements
•Identify inefficiencies in day-to-day practices by refactoring Linux scripts resulting in 60% reduction time for system updates •Established standardized operating procedures (SOP) for program updates to enhance efficiency and maintain quality assurance
•Serve as a Subject Matter Expert (SME) for COTS Ballistic Missile Defense Signal Processor for integration with legacy navy systems
•Collaborated with Agile Scrum developers to ensure software compliance and optimize delivery processes to the fleet
•Manage asset tracking as custodian for government furnished hardware and software
•Utilize Minicom/HyperTerminal for configuring CISCO switches
• Aided in converting Operational Readiness Test System (ORTS) maintenance laptops Operating System (OS) from windows 7 to RHEL 6 for entire LBMD fleet
•Utilized Linux servers to establish DHCPD files for IBM blades and CISCO switches and allow for PXE restores for system updates
•Contribute to project planning in weekly installation/build prep meetings
NTT DATATechnical Support Specialist
May. 2017 - Sep. 2017Nashville, Tennessee, United StatesSupport end-users in the investigation and resolution of hardware and software bugs and failures •Implemented a centralized server infrastructure to deliver remote desktop support, optimizing efficiency and enhancing user experience through seamless access and troubleshooting capabilities
•Orchestrated comprehensive end-user support to ensure seamless functionality and uninterrupted workflow
DaVita Kidney CareInformation Technology Help Desk Technician
Jan. 2016 - Aug. 2016Brentwood, Tennessee, United States•Lead the intricate maintenance and troubleshooting operations for a diverse spectrum of company assets, including cutting-edge medical hardware, intricate peripherals, and sophisticated telephony systems, ensuring optimal functionality
•Manage Active Directory
•Maintain relationships and ability to communicate with physicians, social workers, and corporate business officers
•Resolved issues and collaborated with stakeholders utilizing ServiceNow
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