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Work Background
Davenport UniversityInformation Security Analyst Internship
May. 2025Grand Rapids, Michigan, United States• Investigated phishing emails by analyzing headers, verifying links via sandbox tools (Any.run), and identifying affected users through Google Admin audit logs. • Executed account security responses by disabling compromised accounts, resetting credentials, and submitting incident reports to the Customer Support Center. • Conducted Active Directory scans and user audits to identify accounts with security misconfigurations or potential vulnerabilities. • Reviewed REN-ISAC intelligence reports to identify compromised university accounts exposed on the dark web. • Ensured compliance with FERPA and GLBA by following strict data handling and incident reporting procedures. • Utilized CISA scanning tools to analyze IP and web application vulnerabilities; prioritized findings and documented false positives for reporting. • Developed comprehensive security reports documenting incident details, mitigation steps, and recommendations for ongoing monitoring. • Collaborated with IT teams and university security staff to support real-time threat response and improve internal security practices.
Hope NetworkIT Technical Support Assistant Intern
May. 2025 - Aug. 2025Grand Rapids, Michigan, United States• Managed user access by adding/removing roles in Active Directory and assigning permissions based on department needs. • Terminated user accounts across multiple systems including Active Directory, eCare, QuickMAR, and Microsoft Office 365 via ADM. • Configured and maintained ADM and Web Security Appliance (WSA) settings to ensure secure access across the network. • Created, deployed, and enforced Group Policies; set up shared folders with role-based access control. • Handled Level 1 and 2 helpdesk tickets using ticketing systems, ensuring timely resolution and user satisfaction. • Processed device decommissioning procedures, including asset tracking and documentation through ticketing systems. • Worked extensively within the Microsoft 365 and Windows Server environment for daily operations and administration tasks. • Reimaged and provisioned laptops and desktops for employees and loaner use, including device swaps and upgrades. • Led Windows 11 upgrade project across the organization, verifying compatibility and ensuring required software installation. • Reimagined approximately 50+ tablets and installed required healthcare-related applications for end-user deployment. • Ensured compliance with HIPAA regulations in all IT support processes, focusing on secure handling of devices and data.
Davenport UniversityIT Help Desk Student Support Assistant
May. 2023Grand Rapids, Michigan, United States• Provide technical support and troubleshooting services to students and faculty, enhancing user satisfaction and system usability.
• Develop proficiency in multiple software platforms, including Office 365, Visual Studio, and TeamDynamix.
• Cultivate strong interpersonal skills by assisting diverse users, ensuring effective communication, and problem resolution.
Davenport UniversityStudent Support Assistant
May. 2023Grand Rapids, Michigan, United States• Provide technical support and troubleshooting services to students and faculty, enhancing user satisfaction and system usability. • Develop proficiency in multiple software platforms including Office 365, VisualStudio, and TeamDynamix. • Cultivate strong interpersonal skills by assisting diverse users, ensuring effective communication and problem resolution.
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