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Work Background
SumUpGlobal Head of SumUp University | Learning & Development
Nov. 2022 - Jan. 2025Berlin, GermanyAs the Global Head of SumUp University, I lead efforts to align culture and talent development with business priorities globally. Collaborating with executive leadership, I focus on delivering impactful learning experiences that support employee growth and organizational success. Over the first year, I facilitated in-person training for over 1,000 employees worldwide, maintaining an average NPS of 80 across all learning activities. These programs span technical expertise, product knowledge, leadership development, and customer-facing capabilities. To scale learning effectively, I developed a network of trainers and established five regional learning hubs worldwide, enabling localized and consistent delivery of training programs. I also promoted self-directed projects, mentoring and consulting with teams to ensure these initiatives adhered to SumUp University’s standards and best practices. Additionally, I contributed to forming an alumni network that fosters discussions on strategic topics and hosts thought leadership sessions with industry experts, enhancing cross-team collaboration and knowledge sharing. My work is centered on creating scalable, high-quality learning experiences that empower employees while reinforcing SumUp’s commitment to continuous development.
SumUpChief Of Staff to the CTO
Nov. 2021 - Dec. 2022Berlin, GermanyAs Chief of Staff to SumUp’s CTO, I was a strategic partner and operational leader. I drove the execution of high-impact initiatives, facilitated collaboration across global teams, and ensured operational excellence. Key Contributions:
• Partnered with the CTO as a thought partner, co-developing strategies presented at global leadership forums.
• Ensured effective execution and progress tracking of OKRs tied to organizational priorities led by the Global Engineering Team.
• Designed and facilitated 360 Feedback sessions for leadership offsites, leveraging Radical Candor principles to strengthen collaboration and alignment.
• Organized and facilitated events such as the Global Engineering, Product and Design All-Hands, and Engineering Core Offsites (e.g., the Reliability Strategy Offsite), ensuring productive agendas and actionable outcomes.
• Designed and led Hack Week, bringing together 400 team members in Portugal to create innovative solutions, many of which were delivered to users in record time.
• Maintained the Global Engineering Metrics System, synthesizing data to inform executive decisions and track system performance.
• Promoted, reviewed, and analyzed the Measuring Agility Survey data, providing actionable insights for leadership and team transparency over processes and tech capabilities.
• Represented the engineering team in the annual auditing process, providing compliance insights.
• Supported global employer branding efforts through meetups, talks, and content creation to attract top engineering talent.
• Tracked the progress of executive hiring and critical talent acquisition efforts, ensuring alignment with organizational priorities.
• Coordinated the Working Student Program with the People departments, enhancing cross-functional collaboration. This role required balancing strategic foresight with operational execution, fostering innovation and alignment across SumUp’s global engineering organization.
SumUpAgile Coach Senior | B2C Mission
May. 2021 - Oct. 2021Berlin, Germany• Enabled the rapid scaling of cross-functional teams across Europe and Latin America by facilitating product inceptions, setting the vision, aligning OKRs, and implementing agile processes.
• Coached leaders and teams, enhancing alignment and efficiency to deliver innovative solutions with excellence and reliability.
• Established operational metrics and fostered a collaborative culture to support product delivery and team growth.
• I also collaborated globally with the Agile Chapter by sharing insights and promoting organizational agility.
B3Agile Coach Senior | Change Management
Aug. 2019 - Aug. 2020São Paulo Area, BrazilPart of the Lean-Agile Centre of Excellence (LACE) and the Agile Transformation initiative at the Brazilian Stock Exchange, I was responsible for:
- Increasing the maturity level of agility in different business units, through training, mentoring and coaching team members and leadership in the agile mindset and the Scrum, KanBan and SAFe frameworks.
- Engaging the community of Agile Coaches to implement actions driven by the LACE to deliver the Agile Transformation at scale and share learnings for continuous improvement.
- Organized the scaled structure of the cross-functional squads to deliver a Clearing House to regulate the instant payment system in Brazil in partnership with the Central Bank. Implementing agile practices from the conception of the solution, to the regulatory documentation and the software delivery. It was launched in record time to market, compared with other Clearings built before.
ThoughtWorksAgile Project Manager | Team Facilitator
Nov. 2016 - Jul. 2019São Paulo Area, BrazilOne of the most influential technology consultancies in the world. It has among its employees are creators of programming languages, of Lean techniques and authors of the Agile Manifesto. - Experience in a product team of one of the biggest airlines in the world, during the integration of the core systems and launch of a new business model of the company. Remote teamwork between Brazil and Chile, with people of different nationalities. Transverse contributions in the delivery management of the digital channels and services area. - Participation in the definition of the first service flows to be developed in a new digital bank for opening in the Brazilian market. Composition and management of the first agile development teams, which reached over 40 people in 3 cities in less than 3 months. Made transition of processes and growth structure of the IT area. - Project and relationship management with investment broker with the largest volume of operations on the Brazilian Stock Exchange. Challenges in a cascade management environment, as the only development team applying agility in Brazil / Latin America. Scope highly complex and challenging term, with the need for growth and stabilization of team. Implementation of processes of continuous delivery of value to the customers and of continuous improvements of processes, applying techniques of Design Thinking, Kanban, TDD, etc.
DesignThinkers AcademyCountry Manager
Feb. 2015 - Nov. 2016BrazilIn Partnership with DesignThinkers Group in Brazil, Gabriel brought the DT Academy (DT Group's educational initiative) in March 2015 to spread their's activities around Brazil. Since then, delivered tens of training courses, masterclasses, and events, engaging hundreds of people to develop themselves into human-centered approaches. - Launched DesignThinkers Academy in Brazil.
- Recruited and manage operational teams in Belo Horizonte, Recife, and São Paulo.
- Executed tens of courses and events in 14 cities around Brazil, with hundreds of participants. Responsible for:
- Strategic planning
- Designing educational programs
- Defining the calendar of events and courses
- Building partnership with Facilitators
- Managing local teams
- Managing institutional partnerships and other relationships
- Coordinating operational schedules of events and courses
- Coordinating marketing plan and execution
- Managing a budget of courses, events and administrative
- Managing communication channels (website, social media, mailing)
- Qualifying leads for B2B businesses
- Corporate prospect and sales (in-company training courses and consultancy)
- Facilitating training courses and giving lectures.
- Mentoring ex-participant to apply gained knowledge in their own context.
ComViverCo-Founder & Facilitator
Oct. 2014 - Mar. 2017Belo Horizonte, Minas Gerais, BrazilAs Facilitator of Germinar Program in Belo Horizonte - Brazil, Gabriel co-founded ComViver Cooperative, together with other 32 Brazilian, Chilean and Argentinian Facilitators, to hold the program's impulse around South America, to develop social consultants, leaders and entrepreneurs based on Social-Ecologic and Antroposophic approaches. He was also involved on the internationalization of the Germinar Program to other countries. - Developing program for facilitators and consultants on human, social and organizational transformation processes.
- Practices and Principles: Anthroposophy, Social Ecology, Decision Making Process, Conflict Moderation, Human Biography and Individual Development.
- Part of the internationalization committee of the program to other countries.
- Co-founder of ComViver Cooperative, current holder of Germinar Program, previously maintained as a social initiative of EcoSocial Institute.
Impact Hub NetworkHub School | Regional Manager
Feb. 2013 - Mar. 2015Belo Horizonte Area, BrazilA global network of social businesses and impactful entrepreneurs, present in +60 locations connecting +8.000 members with the common purpose to generate a positive impact in society. Hub School Manager – Belo Horizonte, Brazil (February 2013 to March 2015)
- Implemented the continuous educational program on Social Innovation nationally;
- Created a new category of courses with a 250% increase in profits over the previous seasons; - Defined and implemented marketing strategy, including attractions events, propagation partnerships, external presentations and lectures, communication plan and investment, direct sales, network engagement, mobilizing volunteer teamwork and loyal community development;
- Hosted +550 participation on the program’s activities; - Delivered 3 Social Innovation Festivals with +40 different themed workshops, and 12 long courses;
- Positioned Hub School at local and national markets as the biggest Practical Social Innovation School in Brazil;
- Designed and implemented a volunteer team member program to execute the Festivals and Courses; With 3 editions delivered and 20 people attended;
- Designed Impact Hub’s exclusive courses themed by impact market niches.
AIESEC in Southern ConeRegional Vice President of Communications & Information Management
Jan. 2012 - Jun. 2012Argentina, Chile and Uruguay• Led external communication strategies aimed at engaging the corporate market, while also focusing on internal communications that targeted organizational development, culture, and branding in Argentina, Chile, and Uruguay.
• Built and managed a high-performing Regional Support Team of 12 professionals located in 5 countries, overseeing operations across 19 offices in 3 countries.
• Designed and implemented managerial tools and processes to standardize and enhance organizational practices across the region.
• Developed a regional recruitment campaign and customizable sales product portfolio aligned with local market needs.
• Facilitated localized recruitment strategies for critical positions, including Youth Marketing, across 19 offices.
• Delivered multilingual training programs (Portuguese, English, Spanish) on leadership, branding, team and organizational management, and strategic alignment.
• Deployed innovative tools such as a Regional Recruitment Application Tool, Regional Database, and Talent Planning Framework to support knowledge management and organizational effectiveness.
• Facilitated leadership development as a functional coach for communications and information management directors across three countries while also supporting office development in Valdivia, Chile.
• Led the organization of high-impact events, including the Iberoamerican Leadership Congress, four regional congresses, and an offsite meeting for AIESEC International focused on long-term external communications planning.
• Delivered inspiring presentations as a speaker at five international conferences across South America, reaching and educating audiences averaging 250 attendees per event.
• Led the recruitment campaign and actively participated in selecting the Executive Board of AIESEC in the Southern Cone for the 2012–2013 term, fostering future organizational leadership.
WoodtechMarketing Assistant
Aug. 2011 - Jan. 2012Santiago Province, ChileSupplier of technological solutions for the measurement of physical parameters in industrial applications. Marketing Assistant – Santiago, Chile (September 2011 to January 2012)
- Managed the marketing area of the company headquartered in Chile, with offices in Brazil and USA and activities in Argentina, Uruguay, Peru, Germany and Poland;
- Defined and managed a budget of +60.000 USD;
- Defined the first marketing plan of the company, focused on sales activities and post-sales.
AIESEC in Southern ConeRegional Support Team Member of the Global Community Development Programme
Jul. 2011 - Dec. 2011Argentina, Chile and Uruguay- Developed a Social Project focused on recycling for companies to finance CSR initiatives in NGOs of Southern Cone;
- Generated database of +90 corporate or public opportunities of fundraising for Social Projects;
- Coordinated cooperation between AIESEC in Southern Cone and Brazil; realizing 60 internships; representing a growth of 200% from last cooperation action.
AIESEC in Southern ConeCorporate Sales Manager
May. 2011 - Aug. 2011Buenos Aires, ArgentinaResponsible for structuring the corporate sales coordination; for implanting the pre-sales process: like goal settings; market research; segmentation; target definition; product development; sales planning; members training; and leadership development amongst the team member.
AIESEC USALCorporate Sales Manager
May. 2011 - Aug. 2011Buenos Aires, ArgentinaResponsible for structuring the corporate sales coordination; for implanting the pre-sales process: like goal settings; market research; segmentation; target definition; product development; sales planning; members training; and leadership development amongst the team member.
Fundação Dom CabralMarketing Assistant
Sep. 2010 - Apr. 2011Nova Lima, BrazilThe best business school in Latin America by the Financial Times Ranking, is a non-for-profit foundation for the development of executives, entrepreneurs, and public managers. Marketing Assistant – Nova Lima, Brazil (September 2010 to April 2011)
- Defined and managed the social media content and the relationship with media suppliers;
- Managed education products’ promotional campaign;
- Generated and maintained the website’s content;
- Managed the website redesign for new positioning on Sustainable Management Programmes.
ADVB MGCommunications and Relationship Analyst
Apr. 2010 - Sep. 2010Nova Lima, BrazilResponsible for creating strategies and prospecting new associates, maintainers and sponsors for the association, also for raising and guaranteeing benefits for them; for planning institutional campaigns; press consultancy; media planning; for analyzing and negotiating partnerships to support external events; for maintaining the website working well, coordinating the designer’s functions; for prospecting organizations to apply for the prizes (Marketing Top and Social-Environmental Top), promoted by the association; for prospecting partnerships to publicize the events promoted by the organization within communications vehicles nationally, and for growing a relationship with this vehicles.
AIESEC Belo HorizonteFuture Profesional Week’s Organization Comittee Member
Mar. 2009 - Jun. 2010Belo Horizonte, BrazilExternal event for the organization’s student target. One week of trainings happened at three universities of Belo Horizonte. Responsible for the external relations of partnerships to realise the event.
AIESEC Belo HorizonteRelationship Coordinator
Mar. 2009 - Jun. 2010Belo Horizonte, BrazilResponsible for a 5 people team to develop institutional partnerships; for the relationship with ex-members of the organization; for auditing the communications, branding and organization's image; for giving support on the events organization; for facilitating sessions and trainings in conferences on communications and branding; for giving support to sales and market segmentation; for the relationship with universities; and for press consultancy.
Massan-ZAccount Executive Intern
Jul. 2006 - Jun. 2007Belo Horizonte, BrazilI was responsible for the relationship and negotiation with clients; raising the briefing; for diagnosing communications' problems; for following all the campaign design; for evaluating, presenting and defending the campaigns to the clients.
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