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Work Background
iLABExec - SQA Solutions
Jun. 2024City of Johannesburg, Gauteng, South Africa
C Ahead GlobalAssociate Vice President
Aug. 2020 - Dec. 2020South AfricaC Ahead can help you transform your business digitally in the most productive way. If you intend to realize your mission, then collaborate with us and experience the taste of success by embracing digitization. Across all the business lines in the world, from Banking, Insurance, Retail, Telecommunication, Hospitality, Healthcare etc., there is only one common yet critical element and that is “Effective Service Delivery” enabled effectively through the “Use of Technology”. - Devise, deploy and monitor processes to boost long-term business success and increase profit levels.
- Delegate daily tasks to employees, streamlining daily progress and efficiency to meet targets - Develop and maintain relationships with senior stakeholders, clients, customers and suppliers through continual communication and solution implementations.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Support top-level decision-making and strategy planning, forging productive relationships with top
leaders and serving as key advocate for various personnel issues.
- Observe each employee's individual strengths and initiate mentoring program to improve areas of
weakness.
- Implement innovative programs, including EAP program to increase employee loyalty and reduce
turnover.
- Discover areas of improvement by generating monthly operational and sales reports.
- Create, manage and execute business plan and communicate company vision and objectives
to motivate teams.
- Apply performance data to evaluate and improve operations, target current business conditions and
forecast needs.
iLABClient Solutions Manager
Apr. 2019Developed and maintained 25+ long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Evangelized for updated SQA products following introduction of new features or updated specifications.
Liaised with Solutions Architects and Delivery Managers to define and describe logistics of proposed projects to customers.
Recommended specific SQA services to customers based on unique technical requirements of each.
Established fair pricing structures and finalized contracts to complete purchase agreements
Performed detailed research of customer business structures to accurately tailor SQA services and
solutions to unique needs of each.
Worked directly with management, Global CEO, and Exco department to brainstorm, discuss strategy
and mitigate operational issues.
Observed each employee's individual strengths and initiated mentoring program to improve areas of
weakness.
Supported top-level decision-making and strategy planning, forging productive relationships with top
leaders and serving as key advocate for various personnel issues.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced operational risks while organizing sales and client data to forecast performance trends.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent
long-term habits.
Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new
clientele.
iLABResourcing Team Lead
Aug. 2017 - Aug. 2020Johannesburg Area, South AfricaJob Description:
• Execute sourcing and engagement strategies designed to identify qualified active and passive candidates through various sourcing channels;
• Build diverse candidate pipelines through competitive sourcing methodologies;
• Effectively build relationships with external candidates and to ‘market’ opportunities;
• Contribute to the development of sourcing strategies that will attract competitive talent to iLAB. • Stay abreast of trends and innovative recruiting techniques to be competitive in recruiting practices;
• Develop and maintain a network of contacts to identify qualified, diverse and talented candidates;
• Maintain current market knowledge and external trends;
• Build and maintain meaningful and trusted relationships that result in dynamic hiring manager and candidate experiences;
• Execute the full life-cycle recruiting process including sourcing, interviewing, presenting candidates to clients and negotiating offers;
• Responsible for data integrity within the candidate database;
• Hiring and mentoring to junior team members ensuring they learn and grow within recruitment space;
• Active participation in process & policy implementation for Recruitment vertical which ultimately helps to achieve a better result; • Motivate, upskill and lead resourcing team – Internal recruiters • Implement Personal Development Plans
• Employee resource allocation • Bench management • Margin, sell rate and cost rate calculations • Attend client meetings\requirements gathering sessions
iLABInternal Recruitment Consultant
Feb. 2016 - Jul. 2017Job Description:
• Managing communications between applicants, clients and others to keep all parties apprised of the status of each requirement; • Screening of online applications evaluating such factors as job experience, education, training, skills, knowledge, ability and develop a short list of potential candidates to forward to the client or sales consultant; • Managing candidate interview results and selection decision with client. Provide candidates feedback on interview results;
• Managing the offer process and negotiate compensation package including salary, start date and allowances where applicable;
• Assisting with any orientation documents required;
• Lease with clients; • Build relationships with hiring managers and create an intentional recruitment strategy for requisitions by understanding what their short and long-term talent needs are;
• Become a trusted talent strategist and advisor to the business;
• Research the current market and what drives potential talent of different demographics, what motivates them and what is likely to attract them;
EOH Recruitment SolutionsRecruitment Researcher
Apr. 2013 - Sep. 2013Pretoria Area, South AfricaResearch candidates for possible matches for job opportunities within the I.T. sector
EOH Recruitment SolutionsRecruitment Consultant
Mar. 2013 - Feb. 2016Irene, Centurion- Managing communications between applicants, clients and others to keep all parties apprised of the status of each requirement; - Screening of online applications evaluating such factors as job experience, education, training, skills, knowledge, ability and develop a short list of potential candidates to forward to the client or sales consultant; - Facilitating applicant interviews with client (in person and/or telephonic); Managing candidate interview results and selection decision with client. Provide candidates feedback on interview results;
- Managing the offer process and negotiate compensation package including salary, start date and allowances where applicable;
- Coordinating job evaluation meetings;
- Conducting job profiling and development of job description;
- Build relationships with hiring managers and create an intentional recruitment strategy for requisitions by understanding what their short and long term talent needs are;
- Become a trusted talent strategist and adviser to the business;
- Talent mapping and competitor analysis;
University of PretoriaStudent
Jan. 2009 - Nov. 2012Studies Psychology amd Anthropology
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