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Work Background
Goldman SachsProduct Manager
Jul. 2025New York City Metropolitan Area● Spearheading the Corporate and Workplace Solutions Product Team to maximize organizational
value by prioritizing and delivering solutions that ensure seamless employee data access, directly
resulting in improved operations by 15% and enhanced business decision quality for 80,000 employees
and thousands of vendors.
● Leading the vision and delivery of a scalable, omnichannel environment to unify the physical and
digital employee experience at Goldman Sachs, transforming complex internal functions—from
meeting scheduling to wayfinding and food service—into a single, effortless user journey.
American ExpressSenior Product Manager
Jan. 2024 - May. 2025New York City Metropolitan Area● Delivered $2M+ in revenue impact by leading roadmap and execution of the consumer account
receivables platform migration.
● Launched AI automation tools that cut manual workflows by 50%.
● Owned product backlog, specs, and Kanban process, prioritizing based on business impact and
customer feedback.
● Aligned physical and digital touchpoints to deliver seamless customer journeys.
•Aligned physical and digital touch points to deliver seamless customer journeys.
Northwell HealthSenior Product Manager
Jun. 2022 - Jan. 2024New York City Metropolitan Area● Directed a 20-person team to build Nora, an AI assistant that improved response time by 50%.
● Integrated multiple applications into an Omnichannel experience for patients.
● Increased user engagement by 200% through UX enhancements and data-driven optimizations.
● Managed 10 Salesforce CRM apps, improving stakeholder engagement by 35%.
● Achieved a 40% reduction in resolution time by defining an integration roadmap and implementing
CRM automation, specifically leading the consolidation of disparate Salesforce applications to
streamline processes between the Call Center and Financial teams.
WalmartOperations & Senior Product Manager
Oct. 2020 - Jun. 2022New York City Metropolitan Area● Led automation initiatives for AI-powered shopping assistants.
● Established benchmarking systems to refine personalization strategies.
● Integrated Omnichannel AI services and developed ML models for product recommendations.
● Served as Scrum Master, coaching teams to improve agile practices.
● Coordinated cross-functional collaboration for seamless AI solution delivery.
● Led the initiative to build a cohesive, scalable customer service experience for Walmart by integrating
five core communication channels, which successfully optimized routing logic and achieved a 25%
faster customer connection to an agent.
Location EngineStrategy & Product Management
Jan. 2020 - Oct. 2020New York City Metropolitan Area● Developed the strategic roadmap for an Omnichannel AI-Enabled Customer Service solution in luxury
travel, driving operational efficiency by successfully limiting agent intervention to a ratio of 1:1,000,000
customer interactions through advanced automation.
● Improved user retention by 30% through personalized service innovations.
● Built strategic partnerships to drive loyalty and revenue.
● Reduced response time by 40% with operational optimizations.
Store No. 8Principle Member Experience Luxury Concierge
May. 2018 - Jun. 2020New York City Metropolitan Area● Worked along a team that led innovation in personal shopping experiences, increasing retention by
25%.
● Integrated AI insights to boost satisfaction by 30% and repeat purchases by 20%.
● Streamlined workflows across product, partnerships, and logistics, reducing resolution time by 40%.
● Developed VIP engagement strategies, lifting average order value by 15%.
● Automated support processes, halving manual effort and improving speed.
•Automated support processes, halving manual effort and improving speed.
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