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Work Background
General Manager
Altitude Digital Marketing MYGeneral Manager
Jan. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAs a social media account manager and content creator, I am responsible for managing and creating content for my clients' social media accounts, as well as analyzing performance metrics and running social experiments to improve engagement and conversions. With over [Number of years] years of experience in social media marketing, I have developed a strong understanding of the importance of creating engaging content that aligns with my clients' branding and messaging. Responsibilities: Manage and execute social media marketing campaigns across various platforms, including Facebook, Instagram, Twitter, and LinkedIn Create and curate engaging content, including graphics, photos, and videos, that aligns with my clients' branding and messaging Edit videos to produce high-quality content that meets client expectations and requirements Schedule and publish content across social media platforms, ensuring consistency and timeliness of posts Analyze and report on social media performance metrics, including engagement rates, reach, and conversions Conduct A/B testing and run social experiments to optimize campaigns and improve results Develop and implement social media advertising campaigns to drive conversions and ROI Stay up-to-date with the latest social media trends, technologies, and best practices to ensure my clients remain ahead of the curve Skills: Social media account management Content creation and curation Video editing Social media advertising Data analysis and reporting A/B testing and social experiments Excellent written and verbal communication skills
Hp Customer Engineer and Maxis It Engineer
Globalts Technology Sdn BhdHp Customer Engineer and Maxis It Engineer
Jan. 2019 - Aug. 2021Melaka, Malacca, Malaysia• Replace Faulty Laptop Parts • Claim Warranty For Hp Laptops • Verify Government Warranty Term • Troubleshoot if doesn’t require replacement • Replaced motherboard of laptop , desktops and workstation • Support maxis aruba switch • Troubleshoot maxis biometric printing • Setup fresh laptop for maxis staff and install hosting according to manual
IT Desktop Support Engineer
Opus It Services Sdn. BhdIT Desktop Support Engineer
Aug. 2017 - Jan. 2018Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Set up and configured hardware and software on company equipment. • Set up equipment for 10 employees, including instating cables and hardware. • Resolved computer hardware and software. Printing, installation. Word processing, email and operating systems issues. • Analyzes information about the users issue and determines the best way to resolve their Problem. • Installed software and operating systems on 20 company computers. • Cable-ling to server and to end users and cable management. • Installing authorized software to laptops and desktops. • Provides basic support and troubleshooting such as password resets. • Printer configurations. • Break/fix instructions escalation to Level 2 and Level 3 support. • May also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. • Setting up and configuring new laptops and desktops. • Supporting and maintaining Desktops and MS Exchange. • Antivirus installation to all desktops and laptops. • Exchange server mailbox maintenance including archiving mailboxes. • Making of Cat 5 e/6 network cables were necessary. • Ensuring all logs for equipment and users are maintained. • Fault finding to laptops and desktops. • Trained both internal and off-site users in repairing and resolving recurring issues. • Repaired and replaced hardware. • Maintained accurate hardware and software inventories. • Ordered necessary supplies and parts to repair malfunctioning hardware. Reason of Leaving: Office Relocation
Desktop and Network Maintenances Officer
Pure Jatomi Fitness Sdn BhdDesktop and Network Maintenances Officer
Aug. 2016 - May. 2017Damansara, Selangor, Malaysia• • • • • • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment. Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals. Basic troubleshooting TCP/IP Creating users in Active Directory Provided first line support for customer inquiries. problems, and/or requests including web portal Assisted end-users in using new and existing technology; provided coaching and one- on-one training. Reason of resignation: End of Contract
ALT IT On-Site Technician
Smarter Computer Sdn BhdALT IT On-Site Technician
Mar. 2018 - Dec. 2018Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• On call technician • Basic troubleshooting such as reset hardware , Clone OS , change faulty hardware • Troubleshoot credit card Machine • Setup router • Installing server printer • Remote troubleshoot from office to outlet • Manage all on site installation, repair, maintenance and test tasks • Diagnosing errors or technical problems from pos system • Making of Cat 5 e/6 network cables were necessary • Assist personnel with installation, configuration and ongoing usability of system hardware and software • Fault finding to laptops and desktops. Reason of Leaving : End of contract ties with my company and kk mart
IT Sales Consultant
Jayacom Information Sdn BhdIT Sales Consultant
Jan. 2016 - Jun. 2016Kuala Lumpur, Malaysia
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